Your systems are badly thought out and badly designed, and your chat support, though nice and helpful, does not seem able to address the underlying problems, which are frankly, numerous! I speak from over 45 years experience of software design and development in all roles and across many industry sectors.

Great support and great user interface, very conprehensible and easy to use.

I had a live person in minutes. I was ready to give up I won't say anything bad about HostGator but I'm leaving them to come to Big Rock for better deals and more help quickly I didn't sit here for hours just to talk to someone I couldn't understand. thank you again

Big Rock has been a great service for me so far handling my domain, website, email, etc. Any time that I encounter an issue, I use the chat feature and am met with great customer service. They understand my problems and give me prompt advice.

The customer care team are very helpful even if you are cancelling your subscription.

he sell 200 Gb spase and Hosting resources usage90% of total resources used he showing fail my website open to user and i have not more vist my website. but Business Web HostingActiveAsia (India)21 websitesUpgrade plan90% of resources usedYour websites could experience slower performanceYour plan's performance from a day ago:RAM usage limits peaked 49 minutesDisk usage limits peaked 5 hours 56 minutesfake hosting dont buy its its to lossing your customer and fath . i have 10 website wordpress but disk full inodes showingDisk Usage22.8 GBUsed200 GBAvailableFiles And Directories (inodes) Limit440 765Used600 000Available

Got help with a tricky domain registration. Got it resolved quickly once Salma got involved.

PATIENT AND THOROUGH - JULIUS

The support was good_ Clear explanation_ Really Appreciate.

Myla from support team did great job, guiding me and provided suggestion and some tips.

I want to express my immense gratitude to the customer support team for their exceptional assistance with my online store's recent DNS-related troubles.Their prompt response and expert guidance swiftly resolved the issue, preventing any further disruptions. Their professionalism, expertise, and unwavering dedication to customer satisfaction were truly remarkable.Thanks to their exceptional support, my store is now running smoothly again. I wholeheartedly recommend their services to anyone seeking top-notch assistance. Thank you for your excellent support!

I have used dozens of website hosting companies over my 28 year career in websites and digital marketing.Big Rock is my hands-down favorite!!Extremely fast and finely tuned hosting. I actually have 2 hosting accounts with them where I am hosting close to 50 sites.I LOVE their entire platform and I find the user interface / experience extremely easy to work with.This service is extremely polished and their support staff are professional, courteous and most of all, helpful.I highly recommend Big Rock to ALL my clients and associates.

i am new to Big Rock, it is very convenient to get what i want, and there hosting and service are one of the best. I think it is a right choice for me, big thanks

The hosting plan that I hired from this company worked very well, free from failures and lags 24/7. The price that I paid for this service was also reasonable and low when compared with many other service providers on the Internet. All in all, Big Rock is one of the best companies that I have been involved with, and must say that few other companies would match its reputed services.

I am launching a new business soon, and I had very little knowledge about domains, web hosting, or configuring my domain email to another email provider. After reading numerous reviews and watching YouTube videos, I decided to go with Big Rock. Although I ran into a few small issues, it was 100% operator error. One issue, I was trying to test my domain email, however, Gmail was flagging it as "DANGEROUS SPAM" - not good whatsoever. I reviewed and watched a few tutorials but lacked confidence in my findings when I decided to reach out to support via Chat. I was connected with Mark, explained the issues, he asked for screen shots, and responded to please allow 10-15 minutes to review the query. Not quite! It was less than 5 minutes! He explained in detail why this was happening, requested I test again, and he was spot on - problems resolved immediately - added bonus he was polite, professional, patient, and funny as well! I am beyond thrilled that I chose Big Rock because as a "greeny" I know the team has my back thus building my confidence in learning the ropes and navigating the user-friendly platform. Big Rock is another reason why my business will be a huge success! ROCK ON MARK AND TEAM Big Rock! HIGHLY RECOMMEND THIS COMPANY! :) :) :)

The customer service and engineers will try their best to help solve my problem.