Big Rock is fantastic. I moved all my clients there and I'm glad I did it.

We had our email go down on us, and we were not able to operate, we email Big Rock and they responded pretty quick, they let us know there progress along the way and most important, they fixed our issue. Thank you so much!

I was all set to transfer our website to Big Rock and then discovered this company is boycotting ordinary Russian citizens. I also noticed that Big Rock's offers were getting more expensive the closer I came to the checkout. This is clearly a morally confused company, therefore I went elsewhere.UPDATE: Big Rock is a web hosting company, so I don’t expect it to understand international geopolitics. It’s shocking that it thinks it does! Excluding potential customers - and an entire country of ordinary citizens - because of what Big Rock defines as their government’s “aggression” is hypocritical. Unless, of course, Big Rock stop accepting payments from citizens in ALL countries that exhibit aggression towards another country. I watch with interest to see how Big Rock responds to the aggression from Western countries towards and around the Gaza Strip. Maybe it’s best for companies not to force their political views - especially if they are ill-informed - on customers and not to opportunistically jump on issues that they presumably think will provide advantageous “virtuous” marketing opportunities.

Shaliha is a great help. I need few more answers but stuck at work. Will catch up with your superb team soon.

I've been using Big Rock for a year now, and the service is amazing. I'm not tech-savvy and they've helped me through every issue or question I have.

Patient and knowledgeable. Especially for those of us that are not too computer savvy. Thank you, for helping me through the process of migrating my website/domain to Big Rock. I'm so glad I did!

Helped faciliatate my user experience, the staff treated me with patience, and Ana solved my problems really fast.

The domain transfers are easy, the plan prices are fair, the interface is user-friendly and the support is great.

I have been using Cloudways Hosting for the last 2 years but I have faced many issues. Now I have joined Big Rock for the last 3 months and I am very much satisfied with the uptime, speed, and service. The response of their customer service is very quick and helpful.

I don't like how Big Rock doing business.You can see up to today, 5 Jan 2024, there is still cashback offer on Topcashback.I purchased a plan via Topcashback, and the cashback did not show up. Then I raised a claim after 7 days as it is a mandate of Topcashback.Big Rock did not respond, until after 30 days I made the purchase, and rejected the cashback, and I am not able to get refund because it passed 30 days period. I did not configure the site and did not use any services yet. Seems to me they purposely reply after 30 days.Shame on how they cheat people using the cashback offer, and it still active on Topcashback.

I'm 60 years old, and by no means a computer genius, but I needed to set up a new website and Big Rock's great prices (and outstanding reviews) caught my eye.Setting up the professional looking website was super easy and I loved the control I had with importing my own materials (pics/text) while utilizing their AI and other aids.

The customer support folks at Big Rock are super helpful, really know their stuff, and do not hesitate to escalate an issue if it is beyond their authority. Plus, they are available 24 hours a day, seven days a week, and you can't beat that.

quickly connect to help, normally when you go to help, they connect you to many people in queue and then someone start listening to actual problem but i noticed the first connect to help was listening to my problem before send me to another agent. plus the first person solved the problem immediately

I just had a chat with Shaskia in customer services. Great help, not to mention her very kind word for the new year. I have had websites with over 5 hosting providers but Big Rock is in a different category. Not only is it excellent, it is actually fun to work with their panel and a huge time saver. What is also amazing is that they are always adding new services. These people are not bored with their work, it is obvious.