I am writing this review to express my extreme dissatisfaction with Big Rock's services. Our website, nativusveganfood.pt, has been offline for weeks due to a payment issue that Big Rock seems incapable of resolving.The problem began when our domain expired last month. We made a payment for its renewal, and despite providing all the necessary proof of payment, Big Rock claims they cannot locate the funds. The support team consistently redirects us to the finance department, which, in turn, has been unresponsive for weeks.I engaged in a conversation with a representative named Henrique through the live chat, and it was a frustrating experience. Henrique initially attempted to understand the situation but later informed me that our domain was marked as deleted on their end due to expiration. However, the payment had been made for the renewal, as evidenced by the attached Multibanco payment confirmation.Despite providing this evidence, Henrique stated that a finance department investigation was necessary. I emphasized the urgency of the matter as our website remained offline, impacting our business and customer experience. Henrique acknowledged the issue but could only offer reassurances that a finance team investigation was underway.I expressed my frustration at the lack of a swift resolution, highlighting that our company is losing business with each passing day that the website remains inaccessible. Unfortunately, Henrique could only suggest waiting for the finance team's response, which, given the circumstances, was unacceptable.In an attempt to expedite the process, I requested that the domain be reactivated while the investigation continued. Henrique mentioned that this could be initiated through a separate request, but there were no guarantees of success. I also inquired about a contact number for customer support, to which Henrique informed me that Big Rock does not provide phone support.In summary, Big Rock's inability to promptly address and resolve payment and domain activation issues has left us extremely dissatisfied. The lack of effective communication and prolonged downtime for our website has significantly impacted our business. I would caution others against relying on Big Rock for their hosting services based on this disappointing experience.

Big Rock never ceases to amaze me, I have used different hosting but never seen another like it, efficient, userfriendly, the most friendly customer service, finesse and tops in all of these, i can's imagine another better

Response times, helpfulness and ease of setup. I am coming over from HostGator and this is a breath of fresh air.

The very best hosting company I've ever used. Their dashboards and tools make managing websites and domains easy. Backups are automatic and an entire Wordpress website can be restored quickly with a couple of clicks. If you don't want to build your site with Wordpress, Big Rock's website builder is as easy to use as anything else on the market. Easier even. It includes AI-powered SEO and your site will be screaming fast!

I really really appreciate Widy taking the time and going out of her way to help me out. I have been a customer for over a year and never had a single issue before and thanks to Widy being so kind and understanding the one minor problem that i did have in over a years time was very short lived. I apologize if i maybe came off a little brisk at first as I was a little upset at the fact that i didn't fully understand exactly how everything worked but Widy stayed cool calm and collected and heard me out very calmly and politely explained everything to me so that i would understand for next time and then rectified the issue i was having even though i had nothing but my word to prove what i was sayin. This is a perfect example of why i have been using and will always continue to use Big Rock thanks for everything and for truly going above and beyond to provide exceptional customer service!

Very positive user experience for a non techy so far. Userface simple to use and when I hit an issue Gabriel on tech support was excellent and efficient in resolving.

Great Experience Till Now With Big Rock. Using Big Rock Big Rock for more than 2 years. Great Services And Helpful Customer Support. Editing my review cuz for me, Big Rock is not the best hosting provider anymore. I Faced many issues in the last 2 months but Big Rock support helped me , and nowadays Big Rock support is even unable to solve the same issue they solved 1 month before.

I do satisfy with the service which Farah gave me, she have professional skill in website build acknowledge, and answer me the questions that I meet.Very good service of Farah in Big Rock.

Despite its low price, it offers a very rich set of features.The management screen is also simple and easy to use.Support is also fast and friendly.Without a doubt the best hosting provider in the world!

Hi Ivah,You're most welcome! ?? Your assistance has truly made my Big Rock journey delightful. I appreciate your prompt and helpful support. I'll be sure to share my positive experience on Trustpilot because your exceptional service deserves to be recognized.Wishing you a fantastic day ahead! ????

Because I had a very pleasant experience, it was efficient, with quick, direct responses and they resolved all my problems without delay and very quickly. Thanks to Jaime for all the help to solve my troubles.

I've been with Big Rock for a while, and I must say it's been a fantastic experience. Their support team is top-notch—always quick to respond, knowledgeable, and incredibly helpful. They've resolved any issues I've had promptly.The hosting services are equally impressive. My website's uptime has been reliable, and the speed is excellent. The user-friendly interface and feature-rich control panel make managing my account a breeze.What sets Big Rock apart is their commitment to providing quality services at an affordable price. The combination of excellent customer support and reliable hosting makes them my go-to choice.I highly recommend Big Rock to anyone in need of a reliable hosting provider with great customer support. My experience has been consistently positive, and I look forward to staying with Big Rock in the future.

Big Rock has a really great customer service. They swiftly cater the problem at hand.

Best support and service ever. Their setup is outstanding and works very well with Wordpress.

My server is Hosted to Big Rock and they have live assistant to solve all problem , i Liked their assistance , i recommand you to choose that hosting in case of everything for your Website , Thanks

Grerat service and support BUT be aware that they will charge you unto 6 times more for a renewal on a year. Like, you get a promotion for 4 years, you pay 10 per each year. OK then you have to renew on the year 5, it will cost you 300. Like that, thats not fair. And if you create a new account, it cost you 10. So you have to migrate everything and make a mess to keep having a good price.

Great experience once I got someone on my chat, and they waited! Very patient! I appreciate the help they gave me! Now I understand the platform alot better :)

Big Rock is far superior to my previous hosting provider, specifically regarding the delivery speed of my websites, navigating their website to manage my sites and finding tutorials or getting specific help on any issues I face. The only improvement I'd like would be faster response time when transferred to their live customer support team. The AI support has been excellent though and that's instantaneous, but sometimes you DO need an actual living person. :-)