Fast Speed and excellent services.

Just do it - Hostgator almost killed my faith, Big Rock restored it.

Here for good ??

Everything is going well and i really like and enjoy being a member here but there is one thing i did not like personally, it's the fact that they did not inform us (new users) early that all those prices for web and cloud hosting were promotional prices and we would renew with normal prices after the subscription.... This would maybe affect someone in one way or the other....

I had read that Big Rock's customer service is very good. This is what swayed me to buy Big Rock hosting.Action is sometimes difficult for a beginner - not when creating, but when changing plans and pages.I received good help from the customer service - refund orders for excessive purchases and other explanations. I am happy and grateful!

I’m a web developer and over the last 10 years, a lot of the older web hosts have gone down in quality. I’m glad to have these guys now, I get the quick helpful support I used to get.

Big Rock is just Awesome! And the Support team is Super.

Awesome and excellent service, Big Rock costumer support is Awesome... Mind Blowing!!

At first glance they appear to be a good hosting company, but once some technical problem arises they are literally IMPOTENT to fix it. They will ghost you and leave you with your technical problem alone.All you can do is in a circle ask in the chat where you get assigned numerous exotic names from around the world but these people are clueless and will of course fix and do NOTHING.I am a naive guy, I imagine that if I pay money to some company, they hire the (technical) guys to fix the problems but it seems they have maybe like 1-2 technical engineers and endless bunch of clueless support chat guys around the world.I suggest you to fix the customers problems and not leaving them hopeless and helpless.Get more technical engineers and/or some higher-level support email that ends in hands of middle management who will push the guys below to fix the problems.

great service seriously best hosting ever

First, I opted for Big Rock because of the generous services and cost they offer.Whether you use templates or AI website/Blog creation; the process is easy, especially for novice people. 2nd, I made a mistake and hit upgrade button thinking it was an included option, but I got charged fees for thatI then emailed customer support who solved this issue and reverted my website to web hosting instead of cloud hosting withing 24 hours. Thank you Ira, Reyza and Shaliha. Thank you All.

I have opted for their builder to create my websites. But recently I am facing a malware on the contact form. So visitors can't contact me. Since one week i am exchanging with stupid CRM agents (mostly) without any effective solution. Just wasting my time. I have no choice but transferring the case to a legal consultant.

Their platform is very helpful, engaging and user-friendly.

Really outstanding customer service. I had a reply extremely quickly from Benas at technical support, which fixed my problem straight away. I have been with other companies who didn't seem to care if problems were fixed or not, but the service at Big Rock is really outstanding.

Big Rock has very aggressive cross-selling strategies. With every single action you take, they want to force you to get something from them. To the degree that doing the most simple things is very difficult, if not impossible. This would have been ok if they had good support to show you how to navigate this complex maze that they have made for their clients; however, their help articles are outdated and wrong; the AI chat bot fails to answer questions, and there is no real human customer service. It was such a waste of money, time, and energy to buy a plan from them. I would never go back to them and don't recommend their frustrating experience to anyone.

The process was fast and hassle-free. What really stood out was their incredible customer support. They were responsive, helpful, and made sure I had everything I needed. Highly recommend!

I registered a domain and created a website. That was easy and Big Rock provides good interface for that. However, I wanted to keep the site for one year, so I disabled auto renew. Unfortunately, every website has multiple plans and I didn't disable the autorenew in all of them. So next year, this charged me around £140 for a website I wasn't using any more. I tried to delete everything related to my website and domain, but this is confusing. I cannot tell if Big Rock will keep charging me for any of the services or not. On top of that, while I was browsing in the dashboard, some pages were not loading.

Easy to understand and detailed customer support

Questions were answered quick and concise.

Great tools, very well explained - and the customer support via chat is awesome.