In terms of practicality for us to operate the website designer in fact, the convenience is very high, in terms of expert assistance and Big Rock price is really very excellent, the stability of the host is also very high basically no big problem!

Using Big Rock for multiple customers. Never had major issues. All smaller hiccups are always resolved quickly with the help of real life staff. And having perfectly priced products - its a goto for most outsourced hosting needs.

my honest words for Big Rock right now are it is very beginner not confusing. the sports team responded quickly. But one downside is there is no updated tutorial on the Big Rock YouTube channel.

The Customer Success Team member (Nadia) understood the query/issue and was able to resolve it in no time

I just have a bad experience with Big Rock, my site got hacked in the 2nd month of hosting with Big Rock

I am very pleased with Big Rock, especially the help team is very fast and answers my questions quickly, and thank you to Mr. Daniel

Better customer service than other hosting services I've tried.The system's responsiveness and features provided for the money are great.

Security Concerns:Big Rock’s security measures are sorely lacking. Numerous instances of websites being infected with malicious redirected links have been reported, indicating a significant vulnerability in their security protocols. This not only poses a risk to the affected websites but also undermines the trust users place in Big Rock to safeguard their online presence.Customer Support:Big Rock’s customer support is abysmal. Responses are slow, often taking an unacceptable amount of time to reply to queries. Additionally, their support team has a troubling tendency to provide misleading information and outright lies. In one instance, when confronted about a website being down, they falsely claimed it was due to a governmental copyright claim without providing any evidence to support their assertion. Moreover, Big Rock fails to notify users before taking action such as suspending websites, leaving customers in the dark about the status of their sites.Personally, I think all small business agencies should avoid using Big Rock for web hosting.

They have very good services. You can use the support system day and night. The only thing I haven't been able to give up for years is Big Rock. I run all my projects through Big Rock. I definitely recommend it. :) - Efe Özkan

immediate response, accurate and honest information, very friendly team and helpfull

The objectivity and clarity of Big Rock support team consultants.

Perfect, Excellent Services

Hosting was good to me as I got into web development but as the economy declined and prices went up, it wasn't a viable option anymore. I loved how I was alerted of issues concerning my account via mail. What I didn't was how it seemed hard to contact customer care, you had to search in hidden places. if that part was easier, I'd love it more

Great hosting , customer service 24/7 always available, friendly to use

Done a great job that help me to solve problems.

I am one that came over from Zyro via the merge. I was a little concerned at first, because I know how mergers have gone in the past, but Big Rock seems to be better in that I have more options than just Mailchimp for newsletters. I haven't made many changes to my site since the merger, but that seems to be at least as good as before which is a relief. I was hoping I wouldn't need to relearn how to manage my site. I am pleased with Big Rock to this pont.