The speed of response and the accuracy of the solutions they give me to solve all my problems are amazing.I have been with them for more than two years, and in all honesty, the experience has been excellent so farSubscribe to the 4-year plan at a special price and special servicesThanks Hostgator

I've used Interserver's VPS for over 5 years straight and the support has always been impeccable and now I've been struggling with horrible Hostgator support for over 20 days!Hostgator didn't charge for using Direct Admin and after I used it for 2 years, all of a sudden my sites crashed with the message that the Direct Admin license was expired!That is, they didn't even warn customers in advance that they would start charging for the license and those who didn't pay would have their websites offline!After I saw that all my sites went down and were requiring the license, I purchased from the Direct Admin site, but to my surprise, when I entered the admin panel, I noticed that all my sites were gone!I asked Hostgator support for help restoring a backup and after 3 days they were able to restore the backup but still no website in there!Asking Direct Admin support for help, they informed me that it was the server's fault, for maintaining an old terminal system!I'm paying for this vps without any support from Hostgator and with damages because of them!

Rafi is a great guy who did great things so I am giving him five stars. However, Hostgator.com must improve on resolving the DNS abuse issue where third party abusers and fraudsters and scammers steal traffic from my domains and try to steal my domains by complaining about URDP, etc. Please be very careful act quickly and don't let us loose domains to fraudsters! It has been a long time already and still the issue never gets resolved.

Everything is made easy for me to use, for example a very easy and clear hpanel, and above all is the top notch customer service. Ive been using Hostgator for 4 years now and I never had a problem that the customer service couldn't solve, and they solve it fast while been very friendly

The pricing at Hostgator seemed too good to be true so I was skeptical at first. But I have had zero issues with their VPSes. I needed a temporary extra VPS which was hard to cancel as they make it hard to find, which was my only issue. I'm very content with my heavy duty, affordable VPS.

These guidelines are just that: guiding principles.

Top marks! Top shelf! Marija is a class act!

Within minutes, Yvette resolved my problem.It's what I have come to expect from Hostgator.Great Service and Prices.

I've been a customer of Hostgator for over 3 years and until this week it all went quite well. However what happens since this Tuesday is disappointing. After an attempt to switch to the new nameservers which Hostgator requires to access some parts of the control panel, my site went offline (as it was supposed to) and it never came back online since then (which should happen in two hours, maximum a day after the disconnection of the old nameservers). Today it's been the 4th consecutive day since the site is down. Daily communication with technical support gives no results: since the first specialist confirmed that "it looks like the domain nameserver got refused" and "I have forwarded everything to our Technical team, and we will make sure to provide a solution as soon as possible" I receive answers that are very polite but consist of no feedback neither on what is the problem, when to expect it to be solved, what has been done, what is being done. Just "Your patience and understanding are much appreciated", or " our system engineers are already looking into the issue right now and will implement a fix as soon as possible". I have no words. My first hypothesis was the complete understaffing in the technical team, that just makes it take days to resolve the issues. There is no good explanation or excuse for this situation. And I still have no idea whether and when it will be resolved. For provider's reliability it is disastrous, to say the least.

Top notch tech support. Halim knew exactly how to fix my problem and assisted me every step of the way. 3 month issue was finally resolved.

Support response is slow but the representative are knowledgable. Hostgator is good but a little confusing to set up for first timers.

luis is fantastic helper he was patient and helpfulthank you luis

i used their services from last 2 years now and it is the best with the absolute value to money

I am thoroughly impressed with Hostgator's customer support. The team went above and beyond to assist me with my technical issues. Their response was prompt, knowledgeable, and incredibly friendly. It's evident that they genuinely care about their customers' experience and are dedicated to resolving any concerns. With Hostgator's exceptional customer support, I feel confident and supported in my online endeavors.

There customer care is top nudge .... I just want to say thank you to Marija the customer rep that help me shes great at her job

Hostgator is a very good platform and their support is fast and also very cooperative and the best hosting provider and the best in all prospective.

Worst customer care support ever! I tried multiple times to contact them through the live specialist but nobody was there to answer. No support for Premium Plan Users! In the first 4 months, they helped me every time quickly & fast. But later!!! Disrespect & Fake

Awesome Communication Skills... Just Wonderful...