Graciele is very kind and patient; she helped me beyond what I believe was within her purview. She proved to be very competent. Congratulations on having such an employee. Hostgator will go far if it has more employees like her! God bless you all!

Really great customer service and prices that are almost half of the competition. I like that I can type a name into Hostgator as a domain and it isn't gone an hour later too. Both of these things have happened to me elsewhere so I am now a huge fan of Hostgator and find that they look after you, thank you so much!

Hostgator is a great platform that offers lots of value, clean and beautiful templates, integrations, and more. I have been with them for a few years and even though it was a struggle at first, they have clearly overcome their challenges and have become much better over time. you have to go through hurdles to reach customer service but once you do, they're very friendly and helpful.

Hostgator is a great hosting company. The live support for all customers is really, really helpful. I love the tools and options the user have when trying to build websites or configure a VPS server - like the file manager, phpmyadmin configuration in one click or a VPS with pre-installed apps.

Hostgator has a great service and I will always recommend them to others, they have this Titan email which most hosting don't and makes it easy to sign in and manage emails on phone. Also, their customer support are amazing. i would give a 5 star rating but their billing is the only thing I find out of proportion. They increase hosting prices at will and remove plans as they wish and their renewal prices are way high. I think compared to others, if you guys could be a little more moderate, it will be a 5/5 always from me

Customer support is amazing, since when I started using Hostgator up until now they've been amazing, and they have a lot of tutorials and guide to help you do almost everything, I recommend Hostgator 100%.

Myla assisted me, promptly, clearly and kindly to get my emails back on track

I am satisfied with Hostgator. Not only do they offer affordable hosting plans with regional pricing, but also they have an excellent support team.I contacted Hostgator's support team through live chat to ask for help with an issue I had with deploying my website through Git. Not only did the support team respond quickly, but also they were willing to walk through the issues I encountered, which helped to figure out the cause of my issue and enable use to solve the issue together.

I recently had the misfortune of using Hostgator's hosting services, and I must say, it was an incredibly frustrating experience. While their pricing might seem attractive, don’t be fooled—what you save in cost, you’ll lose in time and sanity dealing with their abysmal customer support.From the get-go, I encountered issues with my website's performance, and when I reached out for help, the response times were shockingly slow. Their support team, when they finally replied, was unhelpful and seemed more interested in closing the ticket than actually solving the problem. I was passed around from one agent to another, each one giving me a different (and often incorrect) solution, leaving me more confused than when I started.The lack of phone support was particularly frustrating, as I had to rely solely on their inadequate chat system. The agents appeared undertrained, with limited technical knowledge, making it impossible to get any real help when things went wrong.I would strongly advise against using Hostgator if you value your time and need reliable support. The headaches simply aren’t worth it. There are plenty of other hosting providers out there that offer far better customer service and technical support.

IT God from Hostgator Great Employee

Igor is always diligent and highly qualified to assist. His professionalism and expertise consistently make a positive impact. Highly recommended!

Charef, was able to assist me and resolve an issue that was ongoing for over 20 hours. The failure of other members of the support group to resolve this issue left for me what was considered to be a bad experience. Charef, professional, knowledgeable and attentive listening to the issue and resolving in less than an hour... Thank you you were great and a pleasure to deal with you. 5 Star Rating well deserved

Worse company ever to deal with. Their team lack basic skills for their roles. They messed my site up, lied to me before transferring my site saying I was getting a dedicated server and lied to me when a member of their team screwed up my site and blamed it on optimisation.I wanted a minimal amount of compensation for their errors but wouldn't pay it even though they offered free optimising and 4 months of free server for their errors. Happy to give you free useless services but not pay the amount I had to pay to get competent people to fix their errors. SERIOUSLY STAY WELL CLEAR!Unfortunately, I will am filing with my legal team today, but cowboys shouldn't get away with this type of garbage.

Great services

Great people and amazing service. I wish all Customer Service people in any business would take example after those at Hostgator.

The company is meeting my expectations. I've been using it for two months and I like it. Great value for money.