super quality help and easy design board to use..

I regret choosing Hostgator. This has been the worst hosting experience I've ever had. It's nearly impossible to get in touch with anyone for support. I spent 7 hours yesterday trying to resolve an issue through their chat, but they couldn't fix it. They are incompetent. When I requested to speak with another technician or a supervisor, I was completely ignored. Even after filing a complaint, nothing was done.The instructions provided are unclear, and you're left to figure things out on your own. If you're not tech-savvy, you're out of luck. I’m seriously considering canceling my services and finding a better provider. A service without phone support is just not reliable. Hostgator does not take their customers seriously. I doubt I’ll ever see my money back.Avoid this provider at all costs.

My problem was resolved quickly

I am a new user to Hostgator, I had issues with Domain registration. I was half expecting for things to not get resolved in chat but further move on to email chains taking a few days to resolve. I was surprised that the customer care agent staying with me for more than 40 min and ensure everything was resolved and I had the domain successfully registered before our chat was over.

Ease of use. Quick response time. They will work with you.

Hostgator is one of the leading hosting providers globally. Recently, I encountered an issue with my domain, and Mr. Eric, a member of Hostgator's expert team, listened to my concerns and took prompt action. His assistance was invaluable and greatly appreciated.

Azizah swept in and handled my case within a few minutes. I was talking to someone else for hours and nothing was moving along, so thank you Azizah to taking care of it swiftly!

I am writing to urgently request the reinstatement of my website, which has been suspended for many days without a valid reason. Despite opening multiple support tickets, they were closed prematurely with the status marked as "resolved," which is not.The suspension was attributed to a copyright violation. However, I have provided ample evidence demonstrating that my content is original, written by me, and sourced correctly. In fact, other websites have been copying my content.I respectfully request the immediate restoration of my website. If this issue is not resolved promptly, I will have no choice but to pursue legal action and share my experience publicly.Furthermore, I have not received any responses on the support chat, which has been incredibly frustrating.Ticket ID #119197

Great company with a very good technical support team.

Support is Amazing and helpful

Migration of website was smooth. A special mention, Alfa was extremely helpful in guiding us through some of the technical issues unique to us. Their support through chat is exceptional.

The person named Richi is really good. He fully helped me within just one minute and solved my problem. I give a five-star rating to Hostgator and Richi. Thank you all!

I am incredibly impressed with Jenevie's service on the Hostgator platform. She assisted me with unwavering dedication and genuine warmth for an uninterrupted 5 hours. I had a complex issue that left me feeling hopeless, but Jenevie was the only one who managed to resolve it for me. Her professionalism, patience, and exceptional attentiveness transformed my experience into a seamless and delightful one. Jenevie truly went above and beyond, making her an invaluable asset to the team. I highly recommend her for her outstanding service.

As i am a old customer i m expressing my feeling about the HostgatorEarlier Hostgator Customer support was good, but now it's not so prompt and looks not willing to resolve the issue, just passing on the baton to others, and my feeling is technical expertise also reduced

Speed@thought