Great customer service, patiently working till everything was completed

The service was outstanding, and my questions were answered clearly and promptly. The customer service agent was knowledgeable and friendly giving me an easy-to-understand explanation with visual instructions. I have not had any trouble with the website and the cost is very reasonable.

Kelly helped me very well, clarifying all the points.

THE best builder and dashboard for small businesses!Their support is simply awesome, very responsive, fast, flexible and they take their time to help you for real.Completed my first website in just 48 hours, design is so cool, AI very helpful, flexible templates and set up. So many ideas i have for the future as the business is growing that i can set up on my own and experiment. Really, i wish i had found Hostgator sooner!

I like Hostgator because it is very responsible, it always responds with good pleasure and resolves the problem. Thank you

Customer service is HORRIBLE. Chat representative is a VERY BAD IA.They do NOT provide solutions.

Niaga hoster terbaik, murah , mudah dan tanggapan cepat.

Its easy to onboard, user friendly, most of the free plugins available.....

The experience with Fabio was phenomenal. It's the first time I've seen a representative (on a Friday at the last minute) put themselves in the customer's shoes, and in this case, he resolved a domain renaming in just 10 minutes! They are the best! Grateful to be a Hostgator user.

Ease of use, speed, efficient and prompt support.

she was so great.

I've got to say, I'm mightily impressed. These folks have their ducks in a row, their t's crossed, and their i's dotted. And let me tell you, that's rarer than a unicorn these days!

We received great support from the team especially 'Mae'. She was able to identify our problem and provide an effective solution!

This company has the WORST customer service i have EVER experienced. They read from a script or use chatGPT to respond. Left me on live chat for over 30minutes without any support or information on what was going on. They also claim "you made a cloudflare account" when you signed up to Hostgator. Infact, they sign you up, and do not tell you that your Domain is now under a proxy. Poor behaviour form a huge company. I will NEVER return to this company. They even tried blaming "Previous domain managers" even tho, i opened the Domain through Hostgator!!! How is that possible! Biggest domain scam around. Avoid at all costs.

To the point and precise.

we have a 2 page website which is basically trying to build a community to take legal action as a group against a popular trading platform who has been systematically defrauding their clients to the tune of at least £50m over 3 years, we have undisputable evidence and have a complaint with the FCA & FOS, Hostgator suddenly took the site down without any notice before or after stating “Your website is currently not working because the XXXXXXXXXXXXX.com has been suspended due to suspicious activity. To investigate if your order can be unsuspended, please contact us. Our team will handle your case and get back to you” We have checked their terms of business and we have not breached any of their terms, so to cut a long story short, it seems they execute first and if you complain they then start to investigate! to me it shows great care for their clients Dear HostgatorWe would like to clarify that we are not requesting the unsuspension of our account. However, we are deeply concerned about the handling of this situation.First, we were not notified prior to the suspension of our website, which is a significant oversight on your part. Furthermore, the reason for the suspension was not clearly communicated to us. We were simply told it was due to "abuse," without any specific details regarding the alleged trademark infringement.We have thoroughly reviewed the trademark registrations of the company in question and can confirm that our website content does not infringe upon their trademarks. It is particularly concerning that the company alleging infringement has not contacted us directly about this issue. Instead, they chose to go through Hostgator, raising questions about potential conflicts of interest. This suspicion is further fuelled by Hostgator's repeated failure to respond to our requests for clarification regarding both the alleged infringement and any possible conflicts of interest.Moreover, our website's purpose is to organise and support legal action for victims of the other company. This makes Hostgator's actions even more troubling, as they appear to hinder efforts to hold a potentially fraudulent entity accountable.We expect a prompt and detailed response explaining why Hostgator did not notify us before suspending our account, what the exact nature of the alleged infringement is, and why there has been no direct communication from the company claiming infringement. Additionally, we seek clarification on any potential conflict of interest that Hostgator may have in this matter.Received on the 08/08/24 from HostgatorDear customer,We thank you for your patience.We have investigated the case and we can see that we indeed received an abuse report for your website dXXXXXXXXXX212.com. In response to this report, the website was suspended by our automation.We have now unsuspended the website. Please be assured that the team responsible for the automation is looking into why this happened as well.We apologise for the inconvenience.From meI believe Hostgator is conflicted at best and at worst, well, what can i say, taking a site off line for a week!! imagine what that will do to you !

I had an amazing results. So grateful for all the helps and favor. Amazing job.

I regret to leave this review, but my experience with Hostgator has been incredibly disappointing. From frequent downtimes to slow customer support responses, the service fell far short of expectations. Despite promises of reliability and efficiency, my website was frequently inaccessible, leading to significant disruptions in my online business. Even basic support inquiries took unreasonably long to resolve, often leaving me without a clear solution or timeline for resolution. Overall, I cannot recommend Hostgator based on my frustrating experience.

The service is reliable. I haven't had an issue with the hosting or the domain or emails whatsoever. I highly recommend Hostgator.