He was timely, supportive and helpful. He handled my situation with care! I appreciate everything!

Hands down, best customer service with the kindest people.

I first learnt about GoDaddy in 2000.They hosted a website for a company I was associated with. They have always been helpful when I have had an issue. In some instances they have done more than I expected. I live in Australia and I can always get help!

Prompt refund, without any fuss

Absolutely amazing customer service! Literally 24/7 I'm able to just text and get any help I need. I will be staying with GoDaddy for all my domain and website hosting needs for life if it stays like this!

For 2 months I tried to get a small refund of less than $100. The Go daddy chat person had wrongly advised me on the process for migrating emails. So i had to sign up again temporarily. The person said I could request a refund. I filled out the form right away, but seems they didn't get it the first time. There was a lot of confusion because it appears they do not document the content of phone conversations they make or you made to them. Go Daddy called me twice and I called them twice. Still no one knows what we discussed. Not even a record calls were made. So they don't understand the particulars of the request exemption. After these phone calls and filling out 2 forms along with 3 chats, I gave up. Even though the refund was verbally approved, which they later disputed, I think most customer platforms even in the case of doubt during a long process, and having been a customer who has spent thousands of dollars over ten years and still using their product would have granted the request. Granted they kept wanting to sort it with me, but I felt I had given enough of my time, and money in international calls trying to resolve it. I hope its not going to be this difficult transferring my current product from them.

How does this company have such a high rating? Customer service is atrocious. I try to renew, the webpage doe not update to say the payment has gone through, nothing to suggest I have paid, I do it again, the same. Un the end they take 3 payments from me and won't refund the extra two saying I just have Moree months of renewal even though I would have paid less if I'd renewed for that time in one go. I go to custom service and they won't help, "System says no" whatever I say they fob me off. I'l be leaving them as soon as my renewal runs out, absolutely useless.

Direct guidance on what i require to do and support on how to do it

i wait for 12 days for an auth code till domain enter in redemption period ..was a email problem

Very helpful after care

Problem was resolved, but it took quite a bit of time for something so simple. The customer service rep was helpful albeit sometimes difficult to understand.

Fantastic service today from Santiago helpful clear and very polite. Great service received from him

Speaking with Jana was one of the most pleasant customer service experiences. Jana was kind soft-spoken and very patient. It's experiences like this that help make the world a better place.

The representative was very knowledgeable and friendly..

The website builder is very easy to use, but when you have a basic question, GoDaddy support is the absolute worst I've ever seen (and I work for a software company). I was given bad information and told to upgrade, which I did, giving them another $100, just to find out that the upgrade was useless and then was denied a refund. Additionally, their Google profile shows all 5 star reviews from Trustpilot but when you come here, the reviews are the opposite. They have no shame in misleading and collecting money for sure.

GoDaddy help line is always amazing! Super helpful and no pressure sales. Love my GoDaddy!