Excelent customer support service with User Friendly interface.

goood service! but if possible you can introduce a payment method of every six month ,so people who can afford to pay the whole year for VPS can pay twice a year

I took 4 years of hosting from them and after 1 year of use, they ask me to leave their platform because the country that I marked in the address in my account is currently under international sanctions. I then asked to be refunded but again they told me that it would not be possible because I paid with cryptocurrencies. I really liked their services but this is completely disgusting.

Re-evaluate your fraud detection and traction policy. You lost me as a customer today. My account was some how flagged by your system. Without notification or warning the account was shutdown and the site was pulled. My email was taken offline. Only after I went through a bunch of prompts to stop me from speaking to an actual person to save your company money was I able to get a hold of someone who told me I needed to verify my credit card. Had I not reached out I would have never received notification that my account was shut down or that I had the ability to restore it. Once I did get instructions on how to restore it I needed to upload a picture of my credit card (not s good idea) and upload proof of payment. At this time I decided that if a company would take the rash decision to close my site down and lock me out without notice it was time to find another host. Unfortunately it has been painful trying to reclaim my domain name now. From a consumer point of view it seems like you have my url held hostage without reason other than commercial. Overall I would leave a zero star rating if I could. Even your feedback system is needlessly collecting info and asking me to agree to trust pilot selling my information in order to submit feedback that my experience with your company was awful.

"Big Rock.com has provided exceptional hosting services for our online store. The website loads quickly, which is crucial for retaining customers. Their security features give us peace of mind, knowing our customer data is safe. Plus, their support team is always there when we need them. We couldn’t be happier!"

Excellent Product, Great customer service

Great experience

Big Rock is the worst website i have ever seen i bought a domain studybuddy.store from there and i want refund in my original payment method and that option is not working, they give refund only in there Big Rock account so that you have to only buy again something from there website this a a fraud website FRAUD WEBSITE ??????????????????And i talked to their employe for refund and they aren't replying to me my and a employe named WILLY isn't replying i will request Big Rock to get out of job.

thanks you niaga hoster

great support and fast hosting

I bought a hosting plan with promises that everything would be easier. All wrong, they integrated a crappy service called HPanel to manage your hosting, it redirects and always takes you to other options. They wanted to charge me 20 USD extra for SSL certificates that were free in my previous hosting. Their support service is useless, they are dedicated to copy and paste guides, they do not review the information or know what their guides contain. A nightmare. I decided to migrate everything to GoDaddy since I had been trying for 3 days to make an account to account transfer (internal Big Rock), they never could help me, GoDaddy made the transfer in 20 min without charging me 1 cent.

It is extremely reliable hosting. More than recommended

It might have been a small thing for Igor to point me in the right direction. but for me. it helped a lot. its not a random click. He really did go above and beyond to finf my issue and fix it. Thank you

Good nice very nice

Very good I get very good, Assistant They are very professional Specially Mr Caio

The support is great, precise and really fast, at anytime!

Always a pleasure dealing with these guys and hosting needs. They literally bend over backwards to help, at least they did for us.Reliable fast support and darn low pricing is what reeled us in, once we realised that they simply provided some of the most robust hosting compared to the big ticket hosts.As I said, always a pleasure dealing with them.

Real help could be better, some telephone or whatsapp assistance. Not everybody is familiar with this technology. A migrator for worpress automatic will be great as well