very user friendly, good features

Very unacceptable customer service. It took more than 20 minutes to connect with a person in chat, and even then, they took too long to reply. They advertise premium support for cloud hosting, but it is very disappointing. I would not recommend them to anyone who has an e-commerce business and needs quick support.

The AI assisted web site builder from Big Rock is just amazing. You can have a first draft of your web site in just few seconds ! The AI smart writting and picturing are very accurate and excellent quality. And the customer support is fun, fast and professional. I had a great time launching my travel agency web site with Big Rock

Great customer service, very quick to respond. Be open on pricing, prices indicated are not the prices on checkout, very frustrating. Hosting dashboard UX - very nice 10/10

I bought the 4-year package and transferred my existing domain to Big Rock after paying an extra £2. Now they can't even use the free year token on my domain and ask me to apply for a new one? No, I don't want a new one on my existing business! Customer service chat is not helpful and not willing to help.

Big Rock is a great host, so simply to use, very complete and very cheap ! I use it for years and I am very satisfied. Their customer service is very responsive, I recommend Big Rock without hesitation !

It is the worst technical service I have seen in my 20 and more years in the world of web pages. I started a chat with them 70 hours ago and they took 60 more hours to give me a response to a support ticket that was started and when they did, their response was so despotic and arrogant without any solution, they only indicated the obvious of the problems that the $400 dollar VPS is having. Waiting so many hours without service for this response is not worth the money.Their servers are not reliable in their technical capabilities and no matter how many VPS you have, speed is no guarantee, much less being able to have the website online due to its own absurd limitations.I do not recommend them under any circumstances, but even though their positive reviews are purchased and not real Big Rock users!

Their services are reliable and they are always efficient in resolving support tickets.

Big Rock specialists are always available, they're helpful and kind. They make careful analysis, respond quickly and give me opportunity to learn.Os especialistas da Big Rock estão sempre disponíveis, são prestativos e gentis. Eles fazem análises cuidadosas, respondem rapidamente e me dão oportunidade de aprender.

Very bad Support service.I've had some challenges with the support services. When I encounter a problem, it's difficult to find someone to help. The chat support only provides information from the documentation, which is not always helpful.

This company is doing great by helping me write Meta Title, Meta Description & Blogs. I want Chat GPT to give me long articles with better headings.

good experience, the team answer quickly, the panel is simple to use

Simple and intuitive interface adapted to beginners as well as experts, reasonable prices and options in which everyone can find one for themselves, a bunch of options to help with page development, excellent automatic SEO with their builder, and much more

Big Rock is easy to use to configure the website as you want. It has an AI that is intelligent enough to get most things done without needing to do a lot of deep diving into manuals. There's only one thing that I was trying to do that the AI couldn't help with, and it realized that after just a few questions and connected me with a live person via chat. It turned out it was a feature that wasn't available, but should be. It looks like it may have been deprecated or just inadvertently left off a previous update. Other than that one minor issue it's a well thought out web management tool with lots of helpful suggestions on how to make and publish your website, and how to make it easier for search engines to find you.

I recently had to contact Big Rock with an error that had occurred on my website. After chatting with the chat bot and following all instructions I was then put in touch with Deividas from Big Rock and I explained my issue. Deividas was so helpful and as I was a computer novice he helped me carry out all the necessary checks before coming to the conclusion that it was an error and that he would instruct engineers to look into the problem. Deividas was also kind enough to explain a temporary measure that I could put in place until the problem was fixed. Today the issue was fixed by engineers and I had an email to confirm this. I am over the moon at the customer service and have just renewed my website for another 12 months as the level of service received from Big Rock has been amazing. For anyone looking to build a website themselves for a very reasonable price, I would highly recommend Big Rock, their step by step instructions and information to hand is excellent and if I can build a website from scratch then anyone can!

Big Rock never disappoints users. Every time I have problems with the services, sometimes it might be my own problem, their Customer Service team provides complete solutions and guides with patients and clear solutions, they will not rush to close the ticket. This is what true 24/7 Customer Support, highest standard!

He is a very nice man, he gives full support to the customers, I am very happy with him, thank you