The executive assigned to help me activate my website was very patient and helpful in listening to every question i had and answer in very appropriate ways.Thankful to Big Rock.They have worked on support very well.

support was quick and accurate

It would have been 5 stars but the wait for the initial services was an inconvenience.

The support team is so friendly and professional, they are doing their best to help, and support, besides solving the problem, but I would suggest reducing the waiting time.

They respond very quickly. They will send link and instructions with straight forward steps and easy to understand

good prices, easy to use and great servers so dont crash like other host sites

the host in Big Rock its very fast and useful

I love the updated hpanel and most importantly, the customer service is top notch. I use the hosting and domain services for over a year now and I'm really happy about the products and services. I've had some pretty complicated set ups and they were able to help me work through them.

Although it was already late evening, they took care of my problem. The problem is solved and I am quite happy. Even after the problem was solved, they checked again to make sure everything was OK. And I love the humour and kindness of the support team. Very well done. Thank you!

Grace was awesome!She stayed on the line and guided me until the problem was fixed!

Was having an issue which the normal web interface was not able to help me. When I contacted the Big Rock support they understood my requirement and it was implemented in less than one hour!

Well, for now, it's being an greatfull experience, I hope that it can keep continue being in the same way, I really recommend the Big Rock for my friends, and hope them to enjoy as the same as I am.

Fiona was Amazing. Provide me full instructions until I'm satisfied. Thank you so much

I want to express my gratitude for the outstanding support I received from Mary at Big Rock. She quickly diagnosed my issues and provided clear, concise instructions to resolve them. Her professionalism, patience, and willingness to go the extra mile made a significant difference in my experience.Mary understands how important ecaguide.com is to me. Even if I'm unable to transfer to another hosting plan, her assurance and dedication have given me confidence that my website will remain operational and well-supported. Big Rock is fortunate to have such a dedicated team member. Highly recommended!

I used this hosting service Last year and then stopped using the The website I made. I realised that I put the wrong email address in to login and then I wasn’t able to access my account because I lost access to the email. I have provided all the evidence that they need After a month of back-and-forth because I needed to request statements from PayPal as they wouldn’t accept my bank statements or an email invoice from PayPal confirming I made the payment. Finally managed to get my statement and I hate everybody sent it to them and I’ve been waiting a week to receive a response about gaining access to my account. They say they will reply to support requests between 24 to 48 hours - It’s been a lot longer than that. In the meantime, they keep trying to attempt to take their annual payment of £158. I can’t do anything about this until I’m able to access my account. I wouldn’t recommend Big Rock As their customer service is a letdown.

Good after selling services, Good time for solving issues, Good interactions on tchat, Clear answers

Big Rock's server is suitable for hosting children's websites, not for professional use. Their support team has zero knowledge; they don't even know what Big Rock is doing. Despite having great developers, their support team is clueless. If you want to point your domain, they don't know how to guide you easily. Overall, the team has zero knowledge and seems like a group from a kids' play school. I don't understand how they are deceiving people.