fast response and effective to solve my issued. Big Rock is the trusted platform , i just done my website migration in a few min.

I tried their VPS server and it was a nightmare. They trick you into believing it has Windows Server and it doesn't. you only can use Ubuntu and that is terrible. It took me 4 hours to figure out how to extract the files and after everything. It wouldn't run my .exe even though I installed Wine.I wish I never tried to switch to Big Rock to try and run my server.Trash.

I am a customer and am unable to get an agent from Big Rock's 24/7 chat for three days now. The normal fields to describe your issue are missing. The search field directs you to articles it thinks will help. I sent an email to the support email address at Big Rock on 6/5/2024 with no response at this writing. The instructions on "Add SSH Key" are not helpful. Very poor experience when help is needed. Three days of not being able to chat for assistance is unacceptable.Update 6/10/2024: I finally received a reply from Big Rock's Support email (5 days, not 1 day). I was given a different set of instructions to move forward with getting an SSH connection. I've been pretty happy with Big Rock just not with the delay in a response and chat that's designed to search articles first even if the article does not fit the assistance you need. As I can tell, the instructions I got to fix my problem was not in an article.

This has been My first web hosting after tons of research I went with Big Rock and till now they have there guiding and leading me whenever I need help. Thank you so much you are the best!!!

Provided clear and a helpful solution to my problem, Once again thanks.

English:I feel deceived after more than a month of attempts with something that doesn't work.Big Rock has a partnership with the Game Panel AMP. In the AMP community they said they are not Big Rock support putting "lol" in everything (am I a clown for asking them for help?) while at Big Rock, they say there is no problem at all.After a lot of insistence on saying that their Game Panel doesn't work, Big Rock told me that the game I want isn't common like Minecraft. If your Game Panel only works with Minecraft, make this clear to the customer and remove other games options.Portuguese-Brasil:Me sinto ludibriado por mais de um mês de tentativas com algo que não funciona.A Big Rock tem uma parceria com o Game Panel AMP. Na comunidade AMP falaram que não são suporte da Big Rock colocando "lol" em tudo (eu pareço engraçado por estar pedindo ajuda a eles?), e na Big Rock falam que não existe nenhum problema.Depois de muita insistência em dizer que o Game Panel deles não funciona a Big Rock me disse que o jogo que eu quero não é comum como o Minecraft. Se seu Game Panel só funciona com Minecraft, deixe isso bem claro para o cliente e remova as outras opções de jogos.About Big Rock answer:Big Rock, the assumptions in your answer are wrong. I used the default and ready settings, just making the minimal changes needed i.e. uncomment the mission rotation in AMP_server.cfg. Yes, i have more questions, when you tested the server have you tried to connect to it with a client? Answer me please.Sobre a resposta da Big Rock:Big Rock, as suposições na sua resposta estão erradas. Eu usei as configurações padrões e prontas do servidor, fazendo as alterações mínimas necessárias i.e. remover o comentário da rotação de missões no arquivo AMP_server.cfg. Sim, eu tenho mais perguntas, quando você testou o servidor, tentou se conectar a ele com um cliente? Me responda por favor.

Big Rock is a great hosting company, their customer support team is always ready to asist in diverse ways. I personally have 2 accounts with them and are up and running. Their easy-to-navigate hpanel, but rich features is best of the industry standard. Thanks for the good job!

Great support, great pricing, fast e-mail.

Makes it very convenient for resellers for setup and handover.

Great experience

Big Rock is really great when you're looking for hosting your website while also ensuring the customer service. They have the best customer service available 24/7. One thing I like about the Big Rock is that they provide hosting plans starting from 1 month which becomes very affordable and risk free as someone who is a startup and building their website for the first time. I request Big Rock to keep up their plans strating from 1 month so that is someone who is not able to purchase directly 12 months plan can easily purchase plans starting with 1 month and can also renew their plans from 1 month. Also I request the Big Rock to keep their 1 month plan in renewal also so that one can easily purchase the same. No one in the market of hosting provides plans starting with 1 month only Big Rock provides which is best according to me.If you are looking for the best hosting provider in market with best customer service I really recommend you Big Rock. Thanks a lot Big Rock and their team. ??

Soroya soraya.azizah was very helpful and fast service. Great job!

Such a quick response, and the customer service guy, Lucas, solved my problem in about 2 minutes.

very user friendly for people not liked by technology

I have been a user of Big Rock for over 2 years but I feel everything is great with amazing offer service and customer support on time.

fantastic hosting