Big Rock is a great platform for hosting websites to access worldwide. I personally have just the issue of support in every hosting as a developer. But Big Rock Support team is very professional they help me on time and fix my queries always. Thankyou Big Rock & Big Rock Support Team

Customer service was amazing I knew nothing and they were so patient and talked me through it in the tiny weeny baby steps that I needed and solved everything

Decently user friendly, a bit of a learning curve.figuring out how to set everything up took a bit and the inbuilt website builder isn't amazing but otherwise very pleasant experience with making my first website

Customer for 5+ Years, No down time, Happy!!

Immediate clear response, Thank You!

The best platform to create website for few minutes and amazing customer support

ComplaintDear Big Rock Representatives,I am officially lodging a complaint with your company.On June 23, 2024, our website became inaccessible to visitors. We had received no prior notification or warning from you about this issue. We only learned about it when our customers began informing us that they could not access our site. Upon checking our account dashboard, we found the following message:"Hosting plan is suspendedYour website is currently not working because the has been suspended due to suspicious activity. To investigate if your order can be unsuspended, please contact us. Our team will handle your case and get back to you shortly."We subsequently reached out to you requesting the restoration of our hosting service and clarification regarding the suspension. In response, we received the following message from you:"Hello,Thank you for reaching us.Regarding the suspension, I have forwarded your case to our Abuse team for review.As it requires a deep investigation, it might take up to 5 business days for the relevant team to provide an update.No worries, we will inform you the moment we have more information!This chat will reopen automatically and you will receive an email with all the relevant details. You can also track the status of this ticket in the Help page of hPanel, like so."As an online store, we cannot afford to wait for such a prolonged period for your response. Waiting for 5 business days will cause us significant financial losses, and we will be seeking compensation from your company for these losses:1) To avoid substantial losses, we urgently request that you restore our hosting service as soon as possible!2) Additionally, we are unable to access our database and our files. These are our commercial property. Therefore, we urgently request that you provide us with access to our database and files!We hope for your prompt assistance in resolving this issue.

I have been a Big Rock customer for 3 years and it has always been a great experience.

It is easy for a novice like me to build and Host my website Big Rock.

Really fast objective and friendly support!

I haven't used any other hosting platform and I don't plan on it neither. you can have a website in a couple of hrs quick and simple, then go back and fine tune it. customer service has not come up short yet . quick and responsive

Although there is a step-by-step guide on resolving the issue, unfortunately, it becomes a bit muffled and frustrating if you do not tech savvy or know the terminology. Joao used his skills and knowledge of DNS and all the other things to resolve the problem

we use Big Rock for more 5 years service in our business

Great Experience...I love Big Rock! LE

Dear Big Rock Representatives,I would like to file this complaint due to our hosting being blocked on Sunday afternoon without any prior warnings. Considering that we are an online store that complies with all European legislation requirements, we have obligations to our customers that we are currently unable to fulfill due to the complete blockage. Additionally, we cannot access our database to take any emergency measures. You are destroying our business and violating our rights. We reserve the right to act in accordance with European legislation.Please also respond immediately to ticket #101690.

I'm very happy & Satisfied with the assistance service that you provide. I recently talk to Tandi, Agnes, and Kayla. All are very Polite and Having Good Communication Skills. I'm Super Satisfied with Agnes because she was talking to me in very humble manner. She deserve this type of Job. Even She deserve promotion.

Big Rock provides a huge amount for the money:- hosting for oodles of websites- five free domain email addresses for each domain- free shop- easy to use- reliable- staff very helpfulI've been with them for over two years now. At the start, I had a minor snag when I first moved to Big Rock in moving over one of my domains from another provider. This took a bit of sorting out but everything has been great since then. Thank you :)

It is a good experience

Thank you very much for the quick help and great support ??