THAT is Good Support Team I Like This Services

The customer experience is amazing precise and efficient as always. I have been using hosting you for quite awhile, and every time I have a customer service agent. It has been a pleasure.

The customer service I have received so far has been excellent and really friendly.

On 22 June 2024, I contacted the customer support to let them know that I don't want to renew my Cloud Enterprise hosting plan (Which should expires on the 5 July 2024) as I don't need it anymore. Instead, I will opt for another hosting plan which the agent was nice and offered me a discount to buy it. Everything seemed nice till I was billed the next day 720 USD (invoice H_11532299) even when I am turning off all the auto renewals and I informed them via their live chat!! I contacted the customer support immediately (Devi) and she said that she initiated the refund request and I should receive my money within 48h.72h pass by, nothing happens, I contact the support again and to my surprise, no refund will be issued till the 5 July which is not acceptable at all!! I was billed against my will, clearly a mistake from them, promised to get my refund then telling me that I wont get it even when I confirm to them that I don't want to renew this plan and they can cancel it even immediately.the funny thing is even when I am billed 720 USD, I still receive emails that I need to renew the same hosting plan!!Very disappointed, I've been using Big Rock for years, more than 30 websites with them and 3 hosting plans. And yet at the first real problem, I get unhelpful customer support. ***********Update : Thanks to the support here, issue has been fixed and I was refunded on the 27 June 2024.

I needed the customer support for one of my domain related issue. I would say the support from one of their executives "Salsa" was prompt and on the point. She had all the information with a clear process to do it. It worked like a charm to me as I was having this issue for like a week and was not able to overcome it. Thanks a lot.

Everything about Big Rock is great. Their flexible pricing plans, AI integration, easy-to-use website builder, and most importantly, their customer support. They resolve even the most intricate issues within a day.

Fast and efficient, it's excellent. They always solve the problems.

I had a problem but it has been solved rather quickly with the online help.Thank you very much !

Account Recovery: I have tried this TWICEI am 72 years old and really stressed out by this. How do i get a refund of money paid from my Old Age Pension?I will lay odds that you will not reimburse me for my payments, my stress levels etc because you will claim that it was my mistake that caused the problem. Nobody is taking charge of my complaint after two months

It is a lot easier to operate. Help is available, andmakes websites faster

They suspended my acc and the support is just not responding ...

Fantastic web host, website builder and customer service. Really streamlined and easy to use UI/UX. Handy for those who want to bootstrap a new website alone, you don't need a lot of tech experience. Highly recommend.

I recently contacted Big Rock's support team and was thoroughly impressed with the assistance I received. The support agent was incredibly helpful, knowledgeable,

Very poor support and their AI chat is boring. I have referred some of my clients to Big Rock. I apologize to them. I will never refer Big Rock again.

Reliability, accessibility when support is needed and fast solution.Intuitive dashboard, and many solutions provided in one place. All that for a fair price.

The Suspended my account because there is a malware in one of the site, I haven't even logged in to site in last 4 months. Its there responsibility that they scan and remove the malware. So I shouldn't have been to start with but now they are saying they will keep my account suspended for next 5 days. The Customer Support Agent assigned to me is seeing my messages but not responding and I have no way to end the chat and get transferred to an other agent. It really stupid. Agent Name Maryane