Diego is amazing at Big Rock very patient and went through every step to help me along!

I recently chose Big Rock for my web hosting needs, and I am extremely pleased with their service. Upon purchasing a server, I received a free domain, which was a fantastic bonus. One of the most impressive aspects of Big Rock is their help desk. The support team is incredibly fast and efficient. They guided me step by step through the setup process, ensuring everything was up and running smoothly in no time. Their responsiveness and helpfulness made the entire experience hassle-free.

A Big Rock is so far the best and cheapest at what it does, at first it didn't have its own creation with an editor, now it has several good codes built in that makes creation and development easier, you can create with code directly through CMS or Wordpress or the integrated Creator itself.

intuitive interfaces, basic but great site builder and the price is fair.

Super easy to get started even with limited knowledge of building websites. Most of the things are easy to do, however some more creative custom ideas at least with the AI Webpage Builder tend to have some limitations.

Customer service was very helpful. I'm not at all tech savvy, and I had no problems getting the help I needed to resolve my difficulties.

Great service thank you

Rosario restored both of my websites. I'm short of words to praise Rosario. I just want to say in the end that Rosario is excellent. The company should give Rosario an extra bonus because there are very few employees like her who give their 100%.

I was able to build the web myself with the aid of AI

I am sure you guys are one of best web site buildersthe problem is that am very new and have no club how to finish my web site and getting going.

Dear friendsExcellent services. I recommend a thousand starsThank you all

Excellent support.Rich with features, functions and options.

I had an issue in upgrading from the Business Starter Trial email plan to the Business Starter plan. In short, I locked myself from being able to switch the domain, lost the emails, and signatures. Mark helped me get all of it back quickly and without issue. He even provided a great suggestion on how to copy my signatures. 5/5 would message again for sure.

I consider myself a hosting and networking vet, having use many different company over the years.Big Rock makes big promises when they advertise their plans. They say you can have 2 cores , 250 nvme storage, 3GB Ram, Unlimited Databases, 100 PHP Workers, 2M inodes, up to 300 websites, fast WordPress sites, etc., but that's not really true if you use only WordPress sites.They have a secret limitation on the hard drive usage that they don't readily tell you about at the time when you buy any of their Cloud Plans. (Big Rock-com/cloud-hosting) This SECRET limit is called Throughput I/O of ONLY 10,000 KB.. Yes that is Kilobytes.Even though a server hard drive can handle a lot more throughput, they only let it process this small amount of data as you add your websites. This limit will slow down all your websites, even though they say you can have up to 300 sites, when really you can't get past 4 or 5 comfortably. You'll keep getting errors like 200, 403, and 502, and you'll lose clients because of it. And Big Rock will blame it on your sites, your plugins, lack of caching, etc., when really there is no true way you can find where the usages are coming from, and which sites... If this is even true. Their excuse is that they have to have this limitation in place for other users.... Ok, wait! The cloud Plan I purchased isn't some cheap Shared-hosting plan so why would they tell me that??This Throughput I/O limitation is NOT even in their hosting agreement (Big Rock-com/legal/hosting-agreement). Check for yourself.Just one WordPress site install can actually hit this limit. Why do Big Rock have this limit when other hosting companies don't usually have this kind of limitation. I lost $425 and a client because of this problem.So far I request a refund for the lack of informing the customer before buying, and so far they have denied me, and even denied to even remove this limitation off. So instead of them taking care of a spending customer, they rather allow users to go ahead submit reviews, that will inform others about this carefully hidden issue.I don't recommend Big Rock. If a price is too good to be true. Believe it. Instead, my recommendation is to go with one of the big six: AWS, Google cloud, Azure, Digital Ocean, Vultr, or Linode. Use some server management software like CloudPanel, etc., to freely manage any these. You'll get better service without any limitations.Thanks for listening.If you have experienced this same issue (or similar) with Big Rock please let us know. Hopefully Big Rock will soon do something the rectify this issue.

This is a great company, they are helpful when needed and I have never regretted using Big Rock.

Transferred my websites to different server - effectively making them unreachable for hours.Big Rock sent an email (just one email) they'll move my server. OK, that acceptable... sort of. I'd expect more time or more reminders.The catch? - they won't share the IP where the site will go until it happens- they won't share when it's going to happen but left a day long periodThis effectively made my websites go down, because I wasn't available when the server changed.This is absolutely unacceptable. I can't fathom who gave greenlight to this workflow. Just think about that discussion: 'hey we need to move some servers. OK when it's going to happen? We don't know exactly, but we know a rough date. Ok notify the customers just once, send them an email and don't tell them anything just explain the impact. And tell them to be ready. This is impactful, email can end up in spam or not being delivered or missed easily. Shall we do some more communication points? No, just one email, weeks ahead. It's enough. Shall we offer some buffer period or at least an IP address of the server or any detail? No, they can probably wait entire day for our email and they can act once we send the notification of change (via email again.) ' Customer orientation 0, customer focus 0, customer empathy 0. Products are ok, but it's hosting. All hosting' providers are almost the same these days. It's the help that matters at the most important moments.I will definitely move my websites elsewhere.---edit after Big Rock reply.No, you don't care about fixing this or user experience. I reached out to your team and asked for escalation, or more info, no f*** were given. Whoever responds to these is probably a member of marketing team. Tell your managers, leaders, to have a bigger say in what kind of communication actually goes to customers. Be the voice of the customer in that room where stupid decisions like these above are made.