Great domain and hosting include create website

I love Big Rock so much, it's by far the best tech support I've ever experienced. Their documentations are clear, support chat is almost instant, the answers are to the point, and I always manage to solve my issues within minutes. The hosting itself is also great, never had any issues in the last 3 years. So much value for such a low price.

Straightforward and easy to follow through, especially if your computer skills are a little weak.

best hosting

I asked a question and got the answer I required straight away. exactly.

It gives used IP addresses, I didn't know I would suffer so much. Check VPS ropes, blacklist check. I understood too late because I left the mail configuration at the end. for your information.EDIT: In the answer given by RATS-Dyna, it was stated that "the entire ip block was blacklisted and the problem should be resolved by the provider company." They changed my ip address after 48 hours, not 24 hours as a service. They give extremely slow feedback on technical issues. Query the ip address without installation.

I highly recommend this service. Good design and functional.

Easy to use. Price is reasonable. Not inundated with ads or emails about further products I do not want. Overall, a positive experience.

Fast and clear technical support via chat.

Everything works! As in life, one have issues, we need to configure the DNS or modify the wp_config file, however they can solve your troubles with ease. The support is agile with IA, and fast and effective with an executive too.

I’m extremely disappointed with the way my account was suspended without any prior notice. I had resolved the payment issue, yet my hosting was deactivated without warning, leaving my clients’ websites down and causing me potential loss of business. The lack of communication and the delayed resolution process (up to 3 business days) is unacceptable. Reliability and trust are critical in this business, and unfortunately, this experience has damaged both. I expected much better from this service. Be careful guys!

Good all around customer service and user friendly

Humans are still better than AI. It took a considerable amount of time before I was redirected to human tech support, as the bot and I got stuck in a looping conversation. Human Tech support did it in one shot.

Had a small glitch that caused an email account to be lost. The AI chat wasn't able to assist but it allowed me to connect to a real person and the issue was resolved shortly after without fuss :)

Good hosting, reasonable prices. Excellent support - they quickly resolve all issues online.

UPDATE:If you can reach tier-2 support, you will find real experts who can solve the problem.The 4xx 5xx errors that I encountered without any reason while making changes to the site are gone.Solution; Change the server location (6 hours), if you have a staging site, assign the wordpress db to the domain.........................I'm tired of writing the same thing over and over to non-technical people about the same problem, so I'm writing to trustpilot to get them to take the problem seriously.Their support staff just writes generic answers and won't talk to anyone but themselves to resolve the issue, and they prevent me from contacting their manager or someone else with higher technical knowledge.Eduardo :Hello there,After reviewing the situation, I can confirm that the website is functioning normally and the server is stable, so the issue is not related to the server itself...........Me:Why did you close the ticket?I asked for support because of the random errors I was getting while working on the site.It is not a problem that I encounter on the site all the time, so the tests you did at that moment were successful.After assigning the database to the domain in the db management area, many errors disappeared. You didn't notice this while examining the site.image - [see in my tickets]Just now;I get a 403 error while working on my website (I've been working for 1 hour now)When I log in with VPN, the page opens.My ip address is on the safe list in ip manager but it doesn't work.Video link [see in my tickets]Forward this to your managerI asked for support because of the random errors I was getting while working on the site.It is not a problem that I encounter on the site all the time, so the tests you did at that moment were successful.After assigning the database to the domain in the db management area, many errors disappeared. You didn't notice this while examining the site.Screenshot - [see in my tickets]Just now;I get a 403 error while working on my website (I've been working for 1 hour now)When I log in with VPN, the page opens.My ip address is on the safe list in ip manager but it doesn't work.Video link [see in my tickets]ANOTHER ONE ANSWERED TO EMAIL:Jonathan:Hello there!How are you doing today? ???I just visited your website and can confirm it's functioning smoothly from my end ?????…...ME:Forward this to your managerI asked for support because of the random errors I was getting while working on the site.It is not a problem that I encounter on the site all the time, so the tests you did at that moment were successful.….Jonathan:Have you sent this to your manager or do I need to open a separate ticket for this?ME:No of course, I will use Big Rock cdn. Watch the video my ip address is blockedHave you sent this to your manager or do I need to open a separate ticket for this?Jonathan:You need to test disable the Big Rock CDN to verify if your connection with the CDN server has issues because the CDN IP and firewall are different.You need to provide us your IP, which you can verify here:iplocation..... netAfter that, we can verify if there is some block to it.I'll be waiting here for your response ??—>Right after this answer, I asked for help from online chat in Hpanel.ANOTHER ONE ANSWERED IN CHAT:Konstantin:Hello! It's Konstantin here, I'm ready to assist you.Escalate this chat to the most senior technical support specialist.If you cannot transfer the chat; Create a ticket that will be seen by the most senior technical support specialist.Forward this to your manager…..……Write an answer when you find the source of the problemThere can be 13 different reasons for the 403 error and this problem is caused by you. Maybe this technical information will help you:1. Incorrect File/Folder Permissions……..Konstantin:From my side I can see this result: Are you seeing some different one right nowME:I AM BORED OF WRITING THE SAME THINGS TO EVERYONE ONE BY ONEFriend, this problem has been happening to me for a week from time to time, it is NOT IMPORTANT that the site is working at the moment.I do not accept your answer. FORWARD THIS PROBLEM TO YOUR MANAGER.If you are hesitant to ask for help from an experienced person, please give me the contact of your most experienced technical staff that I can contact.Konstantin:Senior specialist is here to help you out, please try to enable development mode and purge CDN cache here: ?Please try it and let me know the result. ————————————————————————————————Now I am waiting for an experienced expert who will not take this article into consideration and tell me to cancel the Big Rock CDN, but will solve the 403 error caused by the server, to solve this problem.Note to Big Rock: In your trainings, raise people who are not afraid to ask for help from others.