perfect service and support from Faniel

after trying many hostings I am staying with this one, quality and customer service are the best.

We made a mistake going with them. Don't look at their low pricing. It is a trap. At first, when you sign up with them, everything looks good for several month, and then after that, they will send you emails to upgrade your hosting to a higher level; otherwise, your website will go down. We just have some blogs, and now all of them are down, and they are not doing anything about it. They are not refunding us and are just saying to be patient. When you talk to their customer service, they just repeat the same thing as a robot. Not understanding that we are devastated for our website to be down and show 503 errors

Its very usefull

Big Rock's technical support is responsive and proactive in helping me resolve issues and addressing my needs, which gives me peace of mind.

The support at Big Rock is amazing!It's always easy to get in touch with someone and they are quick to solve the problem and friendly! I want to move all of my sites to Big Rock!

I thought the cheap price would mean a worse experience. I have never been so happy to be wrong. I have tried many other registrars and website builders and website hosters. I have been blown away by my experience with Big Rock! No, they are not paying me to say any of this.

Freaking awesome and fast customer support (Michelle :))

SUNGGUH PESUUU APIIIIII WIIIIIII

So helpful , Thanks

I had a fantastic experience with Big Rock’s customer support team while dealing with a critical website issue. Both Muhammad and Azizah were extremely helpful throughout the process. Muhammad guided me step-by-step with detailed instructions for backup restoration, and his patience and expertise were invaluable. When Azizah joined, she seamlessly picked up where we left off and ensured the issue was fully resolved. Their professionalism, responsiveness, and clear communication made a complex issue manageable. Big Rock’s customer service team truly went above and beyond, and I’m very grateful for their support!

I requested the support team to extend my billing date by just 3 days, but they refused. As a result, all of my websites were down for 12 hours, causing major disruptions. It's incredibly frustrating that they couldn't offer this small flexibility. Other providers I've used are much more understanding about billing issues. Their service is terrible, and I wouldn't recommend them to anyone!

I migrated 2 websites, and made a bit of a mess of it..technical solved all issues within minutes...I cannot say how happy I am to have moved to Big Rock..brillinat professionalservice..thankyou..

Best! The AI webdesign is game changing. But working wordpress is hard. Hope to use it by Big Rock AI help. lets see. overall, Big Rock is the best.