Big Rock support is excellent. From the chatbot to human support, they are solid. I explained the problem to the chatbot which then after several messages back and forth realized the problem was better suited for human support. The human, Jaime, immediately began solving the problem without me having to repeat the details. In very little time everything was back to normal. Perfect.

I had a challenging experience with Big Rock, but I appreciate their efforts to resolve the issues I faced.Two of my websites, cintabody.shop and fotodoc.shop, were suspended, which caused significant inconvenience. The suspension of fotodoc.shop was later determined to be a false positive, and Big Rock promptly reinstated the domain and added it to their whitelist to prevent future issues. Regarding cintabody.shop, its suspension was due to the domain's expiration, a matter I overlooked.While the situation was uncomfortable, especially when accusations of "fraudulent activity" were associated with my sites, I am relieved that Big Rock addressed the matter and provided a resolution. They also added three additional months to my hosting plan as a gesture of goodwill, which I greatly appreciate.Despite the initial frustration, I acknowledge Big Rock's efforts to make amends and ensure this doesn't happen again. If you choose Big Rock, I recommend staying proactive in managing your domains and communicating directly with their support team.

Big Rock has great offers and more important the support service is top notch (I've used few providers in 15 years !!! ) . Quick, precise and they know how to fix things. 5 stars without any hesitation (so glad I take time to write this review)

I feel so lucky that Big Rock is one of the few now that have an online chat support... Thank you Big Rock for having it... It is awesome..

Follow up...two days later (Oct. 11):After posting a 1 star review, Big Rock customer service emailed me several times, albeit after I had left the live chat out of frustration.The problems I was having appear to have been resolved. I am upgrading the review from 1 to 3 stars because (1) their AI bot is helpful for only general issues, not specific problems and (2) Getting a live tech online can take wayyyy too long. But once you do, the support techs are generally helpful and very positive.---(original review, 10/9/24)I've spent multiple hours for the last several days trying to get the Big Rock email service up and running. According toBig Rock's panel, everything should be working flawlessly -- all records are green checks, as are all accounts. So why are emails sent to an alias mailbox never arriving? Why are confirmation emails never received? Why am I kept hold for a minimum of 15-20 minutes before a live tech comes on? Yes it is the cheapest email alternative out there. But I sure didn't have these frustrations with Google WorkSpace. The old saying of you get what you pay form is alive and well with Big Rock. I'm stunned at the high ratings it's received.

I kept asking and asking,yet, there was an instant reply every time

I got the help I needed from the support thank you for the experience

easy people and help with anything you need and they will never make you leave the chat until they make you so Happy ,

Asli Big Rock keren bngt

They are buying fake 5-star reviews. It's by far the worst customer service.They are a scam company. I bought a domain name and a Google Workspace email, but you can't configure the email. They don't know how. They said it's a new feature and they'll figure it out. Meanwhile, I paid for a year for nothing but problems.Your website will be hacked, i had several website hacked, and i will a sure you that is from their poor hosting, you will be hacked; I guarantee it. It's the worst hosting provider on earth.

excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent

Great price, clear and easy dash board. Up time is amazing, never a problem. WordPress integration very simple and fast. Really can't find any faults.

Big Rock has very fast and problem-solving customer service. Jenevie from live help flawlessly resolved my issue within minutes. Big Rock also offers uninterrupted and quality service. I have used dozens of different providers in my profession, but Big Rock has been the company I have been most satisfied with so far. Thanks for everything.

I am quite satisfied with how Big Rock has assisted me, mainly due to my inexperience as a programmer. I was looking for a server that would host my php files and Big Rock was the perfect solution, what I call a "perfect marriage". I was happy with the addition of the button to add more websites, I confess before they added the button I didn't know how to do it. Thank you because my experience has been very good

I've not had to contact the Big Rock help line much since I started my website in February 2024, but when I have used it, the service standard has always been high. This latest issue got a very swift, polite and thorough response with a full list of possible causes and solutions - following just the first two steps fixed the issue.

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