Good support, excellent service

The chatbot effectively handled my concern and forwarded me to an Agent. It was Salma who attended to my concerns. Salma was clear and straightforwad but very professional. I feel very comfortable and very happy with the result. My concerns were resolved in a breeze! Thank you again, Salma and Team Big Rock.

The agent was accurate and fast. Problems were resolved without further frustration on my part.

Widy from Big Rock helped me narrow down the issue where I needed to find and remove an AAAA record that did not show up in the DNS Zone Editor in a matter of minutes. She asked good questions on why I wanted to remove the CDN and understood the reason and what I required quickly.

Lilis was absolutely indispensable. She turned my nightmare into a happy day. She was able to help me with every detail of connecting my domain to Big Rock.

Great customer support! Clear, fast, effective.I had a problem with billing my former plan. They helped me with the reimbursement, acquiring a new plan, and configurating everything.

Excellent support

Great Customer service, Reasonable price

I had a great experience working with Desi tonight. I was in the middle of transferring a domain from GoDaddy to Big Rock when I ran into some problems on the GoDaddy side of things. Desi was quick to respond and help me overcome the obstacles so that I could continue with my domain transfer. I’m super happy with the response time, willingness to help, and continued outreach inviting me to ask if I need anything additional. Super happy I chose Big Rock, thrilled with Desi, and all the support. Thank you so much for assisting, I appreciate your help!

Very friendly customer service that provides timely and highly professional support. The scalability is always easy to manage with Big Rock. I am happy to be one of there customers. Ms. Anne just handled all my enquiries patiently and professionally utilizing every resource that she has.

Sulagna was absolutely wonderful and probably the best chat experience ive ever had. Hopefully you get paired with her!

Very happy using Big Rock to host my website. Great help and support when ever you need it. The chat box is really good because you do get put through to an actual person if you have a problem and they are always very willing to help you.

was fast, and professional they help me to find the issue.

please dont consider using their malwayre scanner. They wont be done within 24 hours, you dont be a priorty, they wont give you a summary or results and its non refundable. Was suspicious of how helpful it really would be, it wasn't.

When I moved to Big Rock, I found that the service was fantastic, easy to manage, clear, not too expensive, and had perfect support.With deep respect to the previous hosting company I depended on during the last 18 years, I could see that Big Rock is better.