Very Experience skills to understand customer request. Trying to fixed problem. Thank you

I find the Big Rock website building platforms very easy to understand and very cost affordable.

My domain get suspended for no reasons, they said to wait to investigate it, wait please 5 days, after 5 days they say they can't unspend the domain. My time sis totallythrown away Please don't buy a domain by Big Rock, they have the permissions to shutdown your domain on any moment without a reason. PLEASE AWARE OF IT!! I have also moved all my domains to a safer place.

Support Until Issues was resolved with clear instruction

Big Rock have UK and other European easy set up shared website hosting and VPS if needed. Add your domain and your good to go with setting up email @yourdomainThey offer the full package and have all the latest technologies you need to host your personal or business websites.

I’ve had an extremely disappointing experience with Big Rock. When I encountered a critical email deliverability issue, I reached out for help, only to receive minimal support and a complete lack of willingness to address the problem. MailChannels confirmed that the issue was on Big Rock’s end, advising actions like clearing the email cache and rebooting the mail server, but Big Rock refused to help.This lack of responsiveness left me feeling stranded, and it’s clear Big Rock doesn’t prioritize customer satisfaction when it comes to resolving technical issues. If you’re looking for reliable customer support, I’d recommend looking elsewhere. A hosting provider should be proactive and helpful, especially when simple actions could restore essential services. Big Rock has failed to deliver on both fronts.

Orland promptly fixed some issues with the domains I have with Big Rock and was very professional and knew what he was doing.

Thought for the past year that they were a good company but sorely disappointed. Took out a Business Plan account a year ago on a 4 year plan on the introductory rate. Soon afterwards I got an email from Big Rock saying that I had reached my resource limit, and needed to upgrade to cloud. Turns out that I had never gone anywhere near my resource limit at all and never needed an upgrade. When I did do this upgrade they charged me at the higher renewal rate, when it was not a renewal. So they told me I needed to upgrade when I absolutely didn't and charged me at a higher renewal rate for this .They converted that I had paid for a 4 year plan into credits for the upgrade I didn't need. The credits did not go very far at all since they were charging me for the upgrade at the higher renewal rate, meaning that I only then had the upgrade for 1 year, and a year later they are wanting me to renew again. So seems that advertising this Business Plan introductory four year offer is one big scam, since a year later you're needing to pay a lot more again. On querying I was told that yes my resource limits are within what the lower Business Plan would handle (not unexpected given that I onnly have a few small websites) despite when I asked to upgrade him trying to initially tell me that if I downgrade I would quickly run out of space. Now looking elsewhere as I am absoutely not giving any more money to a company who told me that I needed to upgrade when I definitely didn't, just after I took out a lower plan on an introductory rate, then charged me for the unnecessary upgrade at a higher renewal rate, with a robotic customer service person who ignores the points that I am trying to make. I would like to think of Big Rock as a good company overall, but in this case they have failed massively, and I really don't appreciate having my money stolen.

Just another website over using AI in mediocre ways to make mediocre things with the worst "customer support" in the world. All I wanted to know was how to upload my own html files but their "customer support" is just a series of bad ais that skims their faq and generates a vague and useless statement about what to do.

Every time I've had doubts, you have resolved them quickly and easy.

She was very helpful and professional with me she fixed my issue very fast . Thank you

I highly recommend Big Rock for its prompt support, easy-to-use features, and stability.

Setting up my DKIM TXT records to improve the reputation of my email address has been accomplished in a few minutes, thank you for your comprehensive guidance and support

Big Rock is always above everyone else, in terms of promptitude and accuracy. Thank you!

very co operative, easy interface, easy to use, very affordable, very fast, quick response, very informative videos and much more i can not explain and much more yet to come, inshallah

Big Rock is very efficient with its customer experience, always assists timely! Thanks Salma!

The best assistant for those who want to create a functional and stylish website on their own. All management tools are cleverly thought out and easy to use.