do not use this hosting provider.I had been using Big Rock since 6 years, they was good, but now thier server and emplyee are not good as they was. each day error accuring with websites, if you will fix one thing then other error, everyday you will face error and errors with your websites, if you will speak with them they won't reply me positive.

Mark at Tech support fixed my email DNS problem immediately. The world needs more Marks.

Excellent Support 24/7 and great Services

It is an amazing experience specially in fast loading and customer support in english and arabic languages

An absolute scam of a company. I have two websites and their emails with them and they treat me like the lowest of low.I had apparently a fake report that I was phishing. Without consulting or verifying they blocked all my emails based on a fake report. I can not receive client emails or send based on that and they are still "looking into it" 3 days now and going. The damage is already huge and I just wait for them to see they mistake. They are awful, they cost you more than they help you and this is not the first time I had problems with them. Avoid like the plague and if someone had the same issue with me please reach out to act against them together legally. They are insane and don't understand how they affect businesses. AVOID!

It is a good hoster, and there is a team you help with many problems.

Great support team, fast communication

My journey with Big Rock has been a wonderful experience. Navigating through the dashboard is very intuitive and time-saving. The customer support team has done a great job at responding to my support request in a timely fashion. I also like the fact that they reached out to me to see how my progress is going and remind me to ask for help at any time. Best hosting experience I've ever had in the past 18 years.

I am very happy with Big Rock and will always recommend it.

First time that I request support and it was solved in minutes, the most important was the clear communication and the explanation to solve it.

I got excellent tech support from Catalina at Big Rock. Good support is key when choosing web hosting. And she made the grade.

Good experience , but autorenewal is not a good think.Support is super reactive, and that's why i will renew

Honestly, great services, fast, professional support

terrible customer service i received today Big Rock have changed alot lately, i cant even get a simple script installed without hassle because there file manager is useless, i installed the script in minutes at other provider i use and it works fine, there customers service is a joke telling me to get a professional to look at the script files to see if there faulty but i already told him i installed this script fine at 20 i and it works fine!!! its Big Rock with the problems

They helped me with exactly what I needed and solved my doubts. They also presented me with an alternative that powered my websites.

You are unlikely to find as much value in a WordPress hosting service. The toolset is more than ample, the dashboard interface is swift and clear, and the support so far has been lightning fast! I look forward to a good long-term relationship with Big Rock.