After dealing with a number of truly rubbish hosting providers I have finally found one that was above and beyond helpful. Thank you guys at Big Rock!!!

Good support.

Today it was a great help the agent guided me through out and did great job dealt very patiently. God bless her ,Great team Big Rock very coordinating

I absolutely love Big Rock! I’ve been a customer for about nine years and have never been disappointed. The support is outstanding, and I can’t imagine switching to another provider.That said, for business needs, I think the servers could give more sources a bit more RAM and CPU. Hosting 100 websites on just 1.5GB of RAM can be challenging. If they could enhance the server resources, I’d be able to create even more amazing websites!Thanks for the fantastic service!

I had a problem connecting my Big Rock email to my gmail account.Kirby was fantastic and we sorted it out in no time!

I got a wrong plan and Reja from Customer support kindly assisted me to fix! Fast and easy. Thanks.

I needed to do a specific migration, and Erick taught me a quick and functional procedure.10/10

Great customer support, their rep Kodee was very helpful in setting up my domain and email services. Overall great hosting experience.

Great help. Just when I thought I lost all my emails Naomi got it all back up and running. Big Rock is best so far imo.

another 1 star service for them! My mails stopped working all of sudden, I contacted the customer support, waited for like 30 mins for them to reach back to me, the support told me that the issue is because I need to enable third party from titan mail, I fixed that and now it was time to test the mail and guess what? my site when down! What a joke. Its been more than 30 mins again, my site is continously down and there is no support to help me, waiting for now hosting support team to contact me to first fix my site issue and then i will be able to check if I my mails are working or not.what a bad customer support and hosting. Also they dont care about customers or bad review, if you are reading this review, please dont buy this hosting.

The support staff is very enthusiastic; domestically, there are people Trung and Huy, and internationally, there are Cleiford.

Your live chat service is very impressive.

i am enjoying the Big Rock services from more then a year and recommended my peers alot. Have great customer services, Just resolve my problem From Salam and other support member with in no time.

I'm having trouble, I want to ask about the problem. There is no link to go to the ticket area, there is no create a ticket link under or above all the help documents.There is an artificial intelligence in live support, even if you beg it and act like a god, it never, ever transfers you to live support. I'm having trouble! Do I have to beg you to talk to customer help? There is no send ticket button, there is no access to live support. How will I deal with my problems? I'm sick inside and out, artificial intelligence!

Very good service, very patient to help me find the problem and solve it, awesome!

Any new technology platform can create frustration. Having said that, I had an incredible experience with Ivah from Big Rock’s customer service team. She was not only highly efficient and professional but also went above and beyond to resolve my issue quickly. Her attention to detail and commitment to customer satisfaction were evident throughout our interaction. Ivah made sure I had all the information I needed and even took the extra steps to ensure my account was set up perfectly. It’s rare to find such dedicated support, and I’m genuinely grateful for her assistance. Thank you, Ivah, for making my experience with Big Rock outstanding!

She’s amazing and cleared all my doubts. I appreciate her effort and patience.

Tomas helped me with all the details that I needed to solve my problem.