The customer service was awesome. Asking to review the purchased plan via refund was not a big deal. I strongly recommend Big Rock and their Customer Service. Good job Salma.

my web app was down i couldnt know what is the probleme so i asked the support MR.Annas he helped me to see whats going on and give me instructions and he was so fast and precise

The Bot experience was very frustrating, however Ivah C is a complete star. She is so understanding of my limitations 12 out of 10.Massive THANK YOU

I was surprised by the agility and readiness not only to respond, but to be resolute.Very good, thank you.

Thank you very much kodee support Big Rock is the best

i love themthey are a great hosting providerswith a great hosting plansthe prices are goodthey customer support also are goodand their control panel is easy

As a rookie in Webpage creation and hosting I issued multiple „Dummy errors“. The Big Rock Service team was very supportive and tremendously friendly. Also the Support Bot is working surprisingly well. Based on my experience I can fully recommend Big Rock.

I recently purchased a domain at auction on GoDaddy but faced an issue adding it to my Big Rock account due to it being assigned to a previous owner. I reached out to Big Rock's support, and Arianna was incredibly helpful. She guided me through the process and ensured the domain was transferred to my account seamlessly.I truly appreciate the dedication and expertise from Arianna and the Big Rock team. Highly recommend their service!

Aymee was very helpful and polite, the service with him was great. Even though I had several doubts, he managed to resolve them all and I was able to understand the entire process. Impeccable service, really good.

Ivah was very helpfull until the issue was resolved. She has helped me seal the decision to stick with Big Rock

I had a problem with a product on my website and my website got suspended, I sent an email to the support team and i was contacted by Ian from Big Rock and it was a real pleasure dealing with him, fast replies and very supportive. From Trustpilot i thank you again Ian <3

I had a great experience with Big Rock's support team while transferring my domain. They were quick, professional, and made the process easy, helping me release the domain from an existing account and connect it smoothly to my website.Big Rock’s reliable customer support and quality hosting make them a top choice. Highly recommended!

The services and help provided to buy a web hosting plan and email service have been nothing but stellar. The support was responsive and made sure my questions were answered. I am a new customer with them but if the service is this good to start with, I do not think I will be disappointed if I run into a problem. Would I recommend Big Rock? 100%

it's working now thank you very much the one who connected before could not provide support so your knowledge is more

I have no experience with what happens with websites, so was very happy that Pedro was able to fix the issues for me.

Izabella is very cooperative and her response was quick she cleared my confusion regarding the payment issue. I would suggest Izabella to everyone.

I am grateful to the staff for the very quick response and assistance provided. My issue was resolved very quickly. Thank you.

Gabriel (Customer Support) and the Technical Support Team resolved a DNS Issue I accidentally precipitated in minimal time with total transparency. Gabriel provided a screenshot of the changes (with explanatory text), and Technical Support shared what needed to be changed (and why.) Everyone I worked with was patient, thorough, and well-informed. Exceptional experience!

Shelvi helped me diagnosis and solve my website/email issue quickly and kindly.