Unfortunately, once again, Big Rock has lost our online store's data. They are experiencing a failure and restoring data from the previous day. They have no real-time backup or secondary data center to switch over safely; instead, they simply cut out your store's data, which you lose irretrievably for the entire day. They don’t take it seriously at all, so avoid this company if you’re considering setting up an online store – I strongly advise against it. In five months, we've lost a full day of sales data twice, despite their assurances that this wouldn’t happen again. Sadly, Big Rock has no understanding of securing data for online stores, so I strongly discourage using their services.Two days have passed (5-11-2024), and aside from informing us that they are 'looking into the issue,' Big Rock has done nothing. We've lost a full day's worth of data and are still trying to locate and match customer orders, while Big Rock offers no assistance—absolutely zero help. Unfortunately, this is the same company that did exactly this to us back in June, and they’re doing it again. The company assured us in June that such a situation would never happen again, but they simply lied to us. Their '99.99% uptime' claim is a sham—not only are there regular outages, but they have also lost our data twice this year. I would not recommend them for professional use if you want to avoid losing critical data.

profesional and on point. quick response,knew what he was doing. congrats!

Its very easy to use and has clear guides to follow

I have been looking for a new hosting service for a long time. I looked at a lot of reviews. After weighing all the pros and cons, I took a chance to try Big Rock. I easily transferred my domain and website. I instantly responded to the support team, although many people write that they do not respond. The guys are great to work with and help 24 hours a day. The only thing I regret is that I did not take the Business plan, which has a lot of features with AI. I have a Premium tariff, everything is good in it, but it will be expensive to switch to Business without the discount, which was at the beginning. Choose wisely, weighing your desires and possibilities.

Excellent support team. They are happy to help me with any questions and requests. And the hosting is great. Very good speed and response time.

Great service, awsome!

Although, I really much rather prefer voice communication because in part my eyes don't see that well now. So, doing chat is difficult as it is. But to chat on my mobile device just makes it even that much worse!However, aside from no phone support & the fact I had my renewal charged earlier then I had originally expected. My overall experience otherwise with customer support was good since there was an option for me to chat with a real live person who knew good English! They were patient answering my many questions.

The best functions, features, and price out there! And possibly even better is the Support team (the human ones at least). It takes a minute to get to them but they're always incredibly helpful and able to quickly solve highly technical issues. I've worked with Ed on more than one occasion and it was the support that I received that prompted me to re-explore working with Big Rock the next opportunity that came around.

respon nya mantap

Like many others, I've spent years going from one webhost to another. I can truly say that none of them can even come close to matching the level of professional and reliable service like Big Rock. I really love the combination of simplicity, power and hands on assistance they offer, not to mention the fast, polite and friendly customer service. Highly recommended!!!

Before Big Rock I was using the Aligator to host my webiste it was a nightmare everything was so difficult the support, the platform, slow site.With Big Rock life became so much easier, the platform is east to use, the support is amanzing. Now I can focus on my business and spend less time figuring out how to do things on my website.On the top of that, my site loads very fast.Keep up the good work!

Cleiford is a great guy. He helped me a lot with the website migration and patiently read every message I sent, providing assistance accordingly. I will definitely contact him in the future.

nice advice

thanks for helping us! Good experience

thanks for helping us! Good experience

I want to extend my heartfelt thanks to Ms. Indah for her exceptional assistance with my Big Rock issue. Her response was prompt and detailed, providing clear and thorough information that helped me resolve my problem quickly. Her professionalism and dedication made a real difference. Highly recommended for anyone seeking excellent support!