Amir is a good ClienT Support , professional and he understand exactly what i'm looking for deserve 5 stars

Thank you for your kind and helpful support.

A brilliantly efficient and friendly service. I had an issue with my email not working after a domain transfer and my issue was resolved super quickly.

Fast response

I created my website using a web builder, which proved to be challenging due to my lack of experience in web development. Kodee was prompt and provided valuable assistance. For more complex inquiries, I utilized the live chat feature, which was very helpful. Although I encountered an issue that delayed my progress for a day and required intervention from the engineers, they were determined to get me back on track, easing my anxiety. They assisted me, and the management followed up as promised. I now feel confident that my sales will be well-managed and that I have support available if any issues arise.

Big Rock has been a lifesaver. Our old host had consistent server changes which broke our mobile apps and websites at least once a month, they were also notoriously slow.Big Rock has extremely helpful live chat agents, a very thorough help center, and hpanel which makes tasks super easy without the server resource bloat of cpanel.Highly recommended.

Absolutely outstanding hosting and maintenance service!????The servers are incredibly fast and reliable, ensuring my website runs smoothly 24/7 without a hitch. Their team is always proactive, addressing updates, backups, and security with utmost precision. Any questions or issues are resolved swiftly with friendly, expert support that goes above and beyond. They have truly taken the stress out of website management for me. If you’re looking for top-notch hosting and maintenance, look no further—this service is simply the best!"????

the best hosting platform i have ever visited. kind hearted. available 24/7 for help. love you Big Rock

I have been using Big Rock's email hosting services for several months now, and I am happier with the experience. The setup process was seamless, even for someone with minimal technical expertise. Their intuitive interface and helpful guides made it easy to configure everything quickly.What stands out most is the reliability and speed of their email services. I've experienced zero downtime, and emails are delivered promptly without any issues. The spam filters are robust, ensuring my inbox stays clean and organized, which is crucial for running my business efficiently.Additionally, the customer support team is exceptional. Whenever I had questions, they responded promptly with clear, actionable advice. It's reassuring to know there's a knowledgeable team ready to assist whenever needed.Overall, Big Rock offers an outstanding email hosting service that combines affordability, reliability, and top-notch customer support. I highly recommend it to anyone looking for a hassle-free and professional email solution.

Big Rock is absolutely the best. They are responsive and helpful and thorough.

Evaldas just diagnosed and solved a big issue with the back end of my website in the space of 30 mins or so. Extremely helpful and effective service.

Izabella is very supportedBig Rock team member

Recently migrated an existing site to Big Rock. Mostly excellent experience. My biggest frustration as been with the AI support. For some things it is great, but getting to a live person when the AI is at the end of its rope takes quite a while. But once I had a flesh and blood person on support, I was able to get my issues resolved.

I have a Premium subscription. I did not realize that most of the AI features in the website builder require a Business subscription. I think that should be revealed in the subscription description. You are offering an upgrade to Business at $7.99/month. I can get a Business subscription at the current sale price of $3.25/month. The bot said I could get credit for the remaining value of my current subscription. When I tried to upgrade I was informed I would receive no credit on the remaining 11 months of my current subscription.

Very fast. Very quick domain assistance. Beyond pleased with the provider.

My Tech Support Specialist's name is Yusril. He was outstanding! He helped troubleshoot the issues with several of my websites and also educated me on the steps and potential issues that happened during the migration service. He was swift and professional in handling the problems. I am very impressed. Five stars are well deserved.

Initially support was quick to respond with a generic reason, but the 'abuse team' has been silent for 3 days now, costing the business thousands.Our business domain was suspended allegedly due to an abuse report of 'SCAM' (according to support). It was clearly a targeted fraudulent report by someone who knew this would cause an issue (we speculate a recent disgruntled ex-employee, but beside the point). This is a legitimate registered business, which accepts 6 figures of online payments yearly, exclusively through a registered Paypal business account. Documentation for the business and personal identity had been submitted immediately. There's no possibility that a scam is occurring on the domain, except for what Big Rock has themselves now caused where paying customers haven't been able to access accounts/services for 3 days. Without contact or due diligence, the domain was suspended causing extensive damages to the operations of the business.EDIT: I'm changing the review from one star to four because Big Rock did end up fixing the issue. And other than that one issue, their service and uptime is better than most hosting companies. We didn't want to change hosting and won't be now that it's resolved. But we will be adding an additional redundant domain and server elsewhere incase they try to pull something like this again. Is it Big Rocks fault that somebody created a fraudulent report in order to harm an online business? No, I don't think so. But it is Big Rocks fault that they:1. Suspend first and ask questions later (or not at all in this case until we contacted them)2. Take days or weeks to actually investigate a matter where time is of the essence, essentially ruining the reputation of the business by Big Rocks own negligenceBut then again I think that is standard practice in this industry because it's the 'easy' way, and usually small to medium businesses won't bother to bring a legal case against them for this. My suggestions would be:1. give 24 hours notice by email, as most legitimate businesses will have same day response times2. When the documentation is then sent, look into it IMMEDIATELY. Online businesses don't have days or weeks to wait for your turtle team to get back from lunch and read an email

Fast and professional service, along with excellent communication!

I would like to thank the brisa lady who was completely helpful from the beginning, she conveyed all the information I needed about my domain name to me correctly.