I had tech problems - trying to migrate emails and domain over to Big Rock - Rodrigo was really patient and talked me through the whole thing - even taking over parts of the process. Excellent!

She did great was very fun easy an clear to talk to!

it sucks I pay more than 500dollar for a cloud hosting and I only use 50% of it and it breaks down and when I contact the support I have to explain it to them for more than 1 hour so that they understand, it sucks.

I had the pleasure of interacting with Anne from the Big Rock support team, and I can't praise her enough. She was incredibly patient, knowledgeable, and quick to address my concerns. Whether it was about setting up my hosting or resolving a technical issue, Anne provided step-by-step guidance that made everything easy to understand. Her professionalism and friendliness truly stood out. Thank you, Anne, for making my Big Rock experience exceptional!

Arthur is truly knowledgeable and helped me find the right solution to fix my problem. My issue was pressing and presented itself at the absolute worst possible time. Arthur was calm, understanding and extremely patient. He is thorough, professional, methodical and extremely efficient. He was diligent and demonstrated exceptional attention to detail every step of the way. After identifying the problem, he made recommendations and stayed on the line with me until everything was working perfectly. I highly recommend Arthur—GIVE THAT MAN A RAISE!

I had an excellent experience with Big Rock's customer service! Their team was incredibly responsive, addressing my issue in no time. They were polite and professional throughout, making me feel valued as a customer. What stood out was how knowledgeable they were, providing clear and helpful solutions without any confusion. They resolved my issue with ease.

Great, they really get it what I need and solve my problem. Super friendly!

I’ve been using Big Rock for my hosting needs, and I have to say, their support has been top-notch. From the start, their team has been responsive, offering quick help whenever I’ve encountered issues. Their live chat feature works great, with knowledgeable support agents available 24/7 to resolve technical problems efficiently.What really stands out is their ability to troubleshoot and offer clear solutions that get things back on track without unnecessary delays. The affordable pricing and good support make Big Rock a solid choice for anyone looking for reliable hosting. I’ve been very satisfied with my experience and would recommend them to others.

Value to dollar ratio is excellent. They keep their word, which says a LOT these days.

Big Rock has been amazing! The platform is user-friendly, reliable, and incredibly fast. Their customer support is top-notch—I assume, as I never had the need to even talk to them

I’d like to give a huge shoutout to Muhammad from Big Rock’s customer support. He truly went above and beyond in helping me stage my website and migrate from my old hosting. Muhammad’s clear, step-by-step guidance made the process feel like a breeze. His patience and dedication left a lasting impression, and it’s because of his excellent support that I plan to stick with Big Rock for the long haul. The 24/7 availability is a game-changer, and the genuine care in their service is unmatched. Thank you, Muhammad, for time and service.

I have been using servers for 15 years and have been a Big Rock customer for over 6 years. For me, it is the best company. The level of service and support and ability to resolve situations is very high.

I have been a customer at Hottinger since last 4 years and I enjoy being here. Before this I experimented with lot of hosting companies, but I think I reached a point to make it a call now and stay here without hopping to other

Laurynas is a high level quick problem solver and Amazing guy! I highly recommended

DO NOT TRUST THIS COMPANY: We have been waiting for 9 days for Big Rock to transfer the domain lahuellarojaalmeria.com. 9 days without our website, losing money and opportunities to help our furry friends. Do you think these are normal response times? You have our domain hijacked, give us back our domain or our money, we are a non-profit association that survives thanks to the help of good people.27-11-24 My answer: Does transferring a domain between two of your accounts seem complicated to you, really? Your technical support and customer service are not qualified, kindness is important but problem solving is the goal.10 days without accessing the website.

Thank you very much for your interest and help. My tech support's name Karolina. I don't know whether my problem has been solved or not due to my own reasons, but you helped me a lot, thank you very much.Thank you Karolina.

These Guys have the best service, Best support team, i was stuck, and contacted them and they helped me out, at first its an Ai but it you ask for a person it will connect you to a real person, then you get help,, They refunded back my money and they helped me out quick, Thank you

The Experience was great and desi the who support me doing his work perfectly desi is an execellent specialist

Easy to use platform, intuitive and has a varierty of features. Good support.