I am using Premium Web Hosting from last 2 year. I am honestly speaking they are much supportive and cordial. Even during the renewal times, they provide me 10% discount.

I have used a lot of hosting providers and none matches Big Rock.What really makes me happy is the awesomeness of their support staff. They have put in a lot of effort to ensure that you do not have issues using Big Rock. And if you do have issues, there is nothing too hard for their patient, helpful and experienced support staff to fix.

Great experience with this service, and with customer support, i had something needed to be resolved and their friendly support agent figured everything out without a problem. Sometimes uploading a screenshot can help.????

As a complete beginner to WordPress and website building, I was initially overwhelmed. However, reaching out to Big Rock's support team changed everything. Kodee provided me with clear, step-by-step instructions that made the process manageable and stress-free. Thanks to Kodee's guidance, my website is now up and running, and I feel much more confident moving forward. I highly recommend Big Rock to anyone, especially those new to website creation. Thank you, Kodee, for your incredible support!

It was a good experience and Patrick is nice love that guy god bless and Big Rock is good to 5 out of 5

She is very helpfull.i got the support very early and she helped me to solve my problem asap.

It is because of its efficiency in performance, and service.

Great performance, if there is any problem, the team is always there to solve your problem as soon as possible. I like it.

Great help, fast, correct.

Nice Service. Thanks for your support.

The Customer Service is Awful and Your Data is not protected even in the slightest

Great deal, very easy to setup!

I've used Big Rock for going on two years now. They are a great web-hosting provider. I have never experienced an issue with support-response time, or not having a question answered. I've used Azure and AWS in the past and Big Rock is always speedy, accurate, polite and concise; plus as far as I'm concerned they provide allot of value for what your money.

Kodee’s reply was prompt, polite and professional. I really appreciate it. Thank you Kodee. Happy holidays to you

I had a terrible experience with Big Rock’s domain auto-renewal system (Domain ID: AzZN0FTwyWL2NDJA), despite having auto-renewal enabled and a valid credit card set as the default payment method before the domain’s expiry, the auto-renewal failed. This caused my domain to enter a grace period without any prior notification or warning email about the failed renewal attempt.As a result, critical services dependent on this domain went offline, leading to customer complaints and lost business opportunities. To make matters worse, Big Rock’s customer support team showed a lack of understanding and accountability. Instead of acknowledging the failure of their system, they insisted on blaming expired payment methods—even though my account had a valid payment method updated well before the expiry date.Key issues:System Failures: Auto-renewal didn’t process despite all prerequisites being met.No Notifications: I received no warning email about the failed renewal attempt or the domain's pending expiry.Unreliable Communication: Big Rock’s representatives offered delayed, repetitive, and unhelpful responses, failing to address the core problem or provide reassurance for future reliability.Outdated Platform Issues: Errors in their system made it impossible to remove expired payment methods, further complicating the process.I trusted Big Rock to manage my business-critical services, but this incident proves they are not reliable for such tasks. Their inability to ensure smooth renewals or notify customers about potential issues reflects poorly on their platform’s quality.If you value your business and can’t afford service interruptions, look elsewhere. This experience has left me questioning Big Rock’s capability to handle essential services responsibly.////// Reply to the comment If I can attach the images/ screenshots that will solve your concerns. Refer following;For domain ID: AzZN0FTwyWL2NDJA1. Your company attempted to renew through an expired card and payment for services failed email notice received, Wed 11/13/2024 8:23 PM. Soon update the new payment details and activate the auto renewal.2. Auto-renewal did not happen before the domain expiry date of 11/29/2024 and all services went offline. On 11/30/2024 8.24 AM received an email from ICANN ERRP for the domain. 3. No single notice was received for unsuccessful payment or domain expiry before the expiry date.4. Had a chat with your agent, but the agent was not able to solve the issue. I asked to connect me with the senior manager but the agent does not help me with this. I explained that I was unable to remove the expired card with an error message of "Can't remove your payment method - screenshots available".5. Try to pay it manually under the option available under domain portfolio, clicking the renew button and the error appears again "Error occurred while getting final pricing"6. Struggled and I renewed the domain through the billing subscription option by paying $18.17 renewal price. For domain ID: ID: 16BeUoTwYWsX04gXL7. Now once again most frustrating thing happened today, deducting a payment of USD. 52.17 for one of the domain in which I disable the auto-renewal and let for auto expiry. As I need to discontinue this domain I have asked one of your agent, and the agent confirmed that disable auto-renewal and let the domain expire automatically. While auto-renewal was disabled, somehow this renewal was happened again by forcefully deducted from my credit card. Needs urgent attention and a serious explanation for this also. Please note I am maintaining 8 domains and business web hosting on your platform. If your organization is unable to handle our services, I have no option but to move to another reliable service provider with poor ratings and disappointment.

Competent and efficient.

I communicated with Kodee and he understood and fix my issues. He asked pertinent questions and gave solutions. Great job!