We communicated very quickly.We received very clear answers to our questions.As a result of the communication, we have no question marks left.Thanks Big Rock Team & Mabell

Decided to transfer some sites to the "Business" tariff plan. Asked the support service (I suspect, AI) about the possibility of installing additional Perl modules and received an affirmative answer. What luck, after buying a server for 2 years and starting to transfer sites, it turned out that the necessary capabilities guaranteed before the purchase were missing. Wasted time. The money was returned very quickly.

Customer support does a really good job on helping users. Nabila was really patient and professional to solve my problems :)

Best hosting services I have used, the support is great and services overall

Simple to use, safe and troublefree migration of websites to their servers, easy to use interface that is clear and full of features.

They were very helpful and very fast to answer my question they gave the solution I need in no time thanks very much

This site is reliable for business

I have Issue With My Theme Editor. Holsinger Team Quickly Resolve My Issue

i was charged without accepting auto renewal payment. The have never sent un message explaining they would changer the money of my account. Even if I contacted customer service, that are very nice, they say that domain charge is not refundable. After explaining here mi case, Big Rock sent my a refund. I consider it a good customer service. However, it could help for the future customers to make all the acounts charger refundable. It would increase trust in the company.

He’s experienced and he know his stuff. Thanks buddy.

Big Rock is my way to got hosting provider sincer a few years. For my business and my clients. 100% recommended also because of the customer service.

I recently had an issue manually migrating my wordpress website to a new Big Rock website, and I missed a couple of configuration records. I contacted the customer support team and they helped me resolve the issue, even though it wasn't technically on their end, it was an internal issue specific to my situation.

GREAT SERVICE - both the functionality of the premium webhosting and the chat support after running into some problems. And the prices at Black Friday are simply unbeatable!I would buy it again and therefore I recommend this highly.

Working with Arthur was great. He was very patient even when i was working with google on a different call. he never pushed me to disconnect his chat. And he point me to right support in 2 mins.

I am not technically savvy.However Brisa showed me patience as I headed through the simple resolution of transferring my domain from another great provider... & sorting out the website which took me a whole day to create.@ Property resolvers (with my new blue logo I'm sure to make great strides)Thank you for all your help

The company is great, no phone support but the chat line is wonderful My special consultant was Faniel and he without fail hooked up my DNS issue that i was having for 3 days.

Questionable security measures!! I just signed up with these goons, thinking because they had such great ratings, they would be my answer to recovery after a toxic experience with Shopify. So I thought, you know what I will partner with these folks so I can swiftly get my website going. After spending the entire day reading reviews going through tutorials, to finally start building my site on WP, I noticed that on my WP profile - my email displayed as a .coom (common error since I have been up for days trying to revise my strategy after an awful experience with the previous vendor) and not a .com. I went back to the interface to immediately alert their support team, I was told that I had to report my email along with the invalid email, and was instructed to go through an entire process with providing proof the payment I made. The issue is WHY would a company who prides themselves in HIGH TECH PROTECTION not have the measures in place to alert the user that it can’t proceed with an INVALID email?!!! There are so many companies that don’t even have 1% in the amount of security let alone online protection that would automatically block and not proceed without a valid email when setting up an account! How does a company not have coding and processes in place to determine if an email is VALID or not?! We all know that there is no such thing as a .coom. This is suspicious as far as the kind of quality this company operates in. Especially if they are in the business of SECURED HOSTING in 2024! This is not the 90’s! After being told it could take two days for their verification team to get back to me that this ticket would be escalated. Currently no update! Support was horrible, wouldn’t grab a supervisor and was incompetent. Wouldn’t even guide me to understand how and if I could continue building my site through WP! When I attempted to access WP and received an ERROR message and communicated this- the representative asked if I was migrating to WP?! WORD PRESS is literally part of my package!!! I got the 4 years subscription because that was the confidence I had with their service! I’m left in the balance AGAIN! Can’t get my site up in the time frame I need, and if I cancel my subscription I will have to wait almost a week for for my domain name to be available!!! Paid for a full package and can’t even use the service because they obviously don’t have basic secured processes. This company is a JOKE! I WANT ANSWERS!!!!! I feel fooled and taken advantage of. This is FALSE ADVERTISING!!!!! Thanks again Mercedes - you have been a participant in hindering my business! BEWARE everyone! Why trust a company that can’t get standard account setup protocols right?! Regretting every moment now and furious!

My experience was amazing he is so helpful