Sheneyska was amazingly helpful and knowledgeable and her customer service expertise is phenomenal. I used to be a Customer Service Trainer for one of the top companies in the world, and I'm sure she could have outclassed me any day. I hope this message gets transferred to her manager or any higher ups-- as she deserves either a promotion or at least a decent pay rise. Thank you!

Great Customer Support and everything is good , not the cheapest but they are reliable

Best support, best Pro level hosting experience. Human helping operators are allways kind and friendly.

My first time, and I am a pharmacist, not a designer or programmer. So the experience was very grateful, not too difficult. Good explanations in Help and good videos in YouTube.

Great support! The issue was resolved quickly, and the agent was very friendly and helpful. Thank you! ??

I was struggling a month with my website migration from one Big Rock hosting plan to another. Benediktas has helped me to solve the problem. He is really a helpful and awesome supporting person. I am with Big Rock since 2020. Loving their service.

If you're looking for top-notch service, look no further! Their team is incredibly responsive, providing exceptional support in all languages. ??? Highly recommend giving them a try—you won't be disappointed! ?? #CustomerService #Excellence

i just signed up and registered a domain and hosting but i realised i end up adding wrong information by mistake, i contacted the support with worry, and solved my issue within few minutes, i have never seen such fast and user friendly support anywhere else. 1000% recommended.

Big Rock has some of the best customer service I have ever experienced outside of real life. They stay with the problem until it is addressed. Thank you!

Azizah from customer support really solved my problem in no time. I'm very happy with the results and how eager to help she was to solve my problem.

I purchased a new service at Big Rock and since I'm not a technical person, I immediately messed things up. I sent a message using their live chat and a guy named Clarence was willing to help. He understood my problem and quickly offered multiple options to solve it. The guy seemed very knowledgeable about the product. I appreciate his help very much.

It was wonderful chatting with Daniela who was able to guide through a challenging multistep process that could be disastrous if not done correctly. She knew exactly what needed to be done, made adjustment as other issues popped up and most importantly she projected a quite confidence that was assuring.

First of all, when they say "free migration", they don't mean they'll migrate it for you like scalahosting, they mean they'll allow you to use their migration tool for free... but oh, well, it went fine.But then I go to log in to my new site and I get a recaptcha, which is a Google product. And whenever you fill those out it's not just the test, Google is fingerprinting your device. And since I haven't been under a rock for the last 10 years I realize how bad of an idea it is to have them gatekeeping all the traffic on the internet. So I email support and say hey, I don't want any Google services monitoring traffic on my websites, to which their response was to gaslight me and tell me it wasn't happening. After an hour of going back-and-forth telling me they won't escalate the ticket because I'm wrong and my own eyes are not to be trusted, guy says his shift is ending and he "hopes he was helpful". So the next guy gets on and tells me the same thing for a few exchanges, after which I tell him to read the thread. After realizing I'm not going to just give in, he agrees to ask his superiors. Well, what do you know, the recaptcha I'm looking at does actually exist, but they're not going to turn it off. "Oh it's part of third party service we use and it's for your own safety and yada ya" why don't you try having some principle.Response to reply: Do you see how you're saying there are no Google services monitoring the site, then you say that recaptcha is monitoring the site, and recaptcha is Google? Do you see how dishonest that is? Do you see what the first word in the title of this review is?

very good, thank you

I recently had the opportunity to interact with Big Rock's customer service, and I must say, I was thoroughly impressed with the level of support they offer. From the moment I reached out with my query, the response was prompt, and I appreciated the clear communication throughout the entire process.The support team was highly professional, knowledgeable, and patient as they guided me through the issue. Whether it was a technical question about my hosting setup or a billing inquiry, they addressed my concerns efficiently, offering detailed solutions that were easy to understand. What stood out the most was their ability to resolve my issues without any unnecessary delays.Additionally, I was able to reach out via multiple channels, including live chat and email, and the support team was always responsive. The live chat feature, in particular, was fast and effective, ensuring that I didn't have to wait long for assistance.Overall, Big Rock's customer service is top-notch, with a friendly, helpful team that genuinely seems dedicated to ensuring customer satisfaction. I feel confident knowing that any future issues I may encounter will be handled with the same level of professionalism. Highly recommended!

Schifa, was very helpful, attentive, knowledgeable, took ownership, went above and beyond!

Great experience, fast support

Big Rock Support DeskI have had an issue with my name servers not populating, my ssl certificate not installing and then my redirects not working and I have been struggling with this for almost a week. I have worked with several people in trying to get the issue resolved and all of them except one were SUPER helpful. I would like to thank Muhammad, Pingky, Restry and Aisyah for helping me to get this issue resolved.You guys did a GREAT job!! Thank you!!!