WORST SUPPORT - MY ALL .UK DOMAINS GOT SUSSPENDED BECAUSE OF THE POOR SUPPORT TEAMthere support team is wort, first they delay the updating of our client records then they don't bother to follow up with the registrar. their sites are down more 20 days and these guys don't bother to do anything. such poor service, the support team is really unprofessional and should be fired without asking any question. it looks like the top mangers are just enjoying the big salaries without checking the worst staff work, which is causing the customers to suffer. -10000000000000 experience Update: 5-12-2024Today we checked with registrar of .uk domains and they said the suspension was not from the registrar but from the Big Rock. All the time the Big Rock team was lying that the suspension is from the registrar where as the team of Big Rock was not doing anything and my client suffer.Our client is communicating with his Solicitor and legal team for the demurrages and losses he has to suffer due to Big Rock Negligence and giving wrong information.

Clarence at Big Rock was amazing! He helped me set up my email and domain with Shopify, and even though I only gave him a few hints, he knew exactly what I needed and got everything done perfectly. Super professional and made the whole process easy. Highly recommend!

Helped Perfectly. And Resolved My Issue.

Tasnim one of the support member is really good and professional

Fauzan is a great staff to assist me regarding my problem, but the one writing with me in Vietnamese is a awful staff. You should not let the people answer the customer like that. anyway thank you very much for your help Fauzan. Cheer

I have had a 100% uptime since signing on nto Big Rock 9 months ago.. Excellent!

I had a problem adding the payment method and I used the help chat. The response was very fast and I was able to solve the problem. I totally recommend the service.

Big Rock's choice plans are better than with any other provider. In addition, you can use a super convenient migration option for free, Big Rock took care of everything for our site, from migrating domain name to files and databases. An additional pleasant surprise is the very clear dashboard. And indeed: we had a problem, no messing around with robot chats, there are just human internet specialists working at the Big Rock helpdesk, who fixed any problem for us immediately.

fast and professional response really helpful

thank you anne

They helped me with my commission about a refund.

We are waiting for verification from Big Rock management. I will leave the latest information after the suspension is lifted!

I've had a positive experience using Big Rock for web hosting. Their platform is user-friendly, with an intuitive control panel and smooth onboarding. The performance has been reliable, with good uptime and fast loading speeds. Their plans are cost-effective, making them a great choice for me.

I like there servies there Customer Support are very good

Great reliable service and support which is keen to resolve any errors should they occur. First class!

I had purchased a domain from Big Rock last year and yesterday its subscription was deducted from my account because of auto renewal and now i have reached the Big Rock support regarding the refund and domain cancellation at first they thought i was some new person and they tried to fool me that "once a domain is registered, it cannot be refunded due to the policies in place. You might consider letting the domain expire or transferring it to someone else who might find it useful. " it is because of domain registration and it a renewal thing not registration they cam with there absurd policy of not refund anything regarding domain here is their policy you search it on Big Rock becuase trustpilot is not allowing me use linksand seriously this foolish enough that you are not giving me refund and its my right that if i havent use a thing and i just simply want to return it and get a refund its my right further more i attaching the refund policy of godaddy they have far more better refund policy then Big Rock go to godaddy refund policy so Big Rock SUCKSSSSSS SCAMMERS SCAMMMERS

he solve my problem and he was so fast and lovely with his replays

After I made some misconfigurations in the DNS of my site I contacted the support, in which I was answered quickly and had my problem solved with agility and without beating around the bush!!! Excellent!!!