Kiely was exceptional - once I established she was not a Bot! Hooray, problem sorted out for me in no time - Why - because one human to another beats an AI Bot everytime - give Kiely a pay rise - sack the Bot!

The agility of employee must be fast and intelligent. And it occurred very well!

The support service is excellent with Big Rock.

Great Support and Great Discussion. Highly Appreciated

Excellent Hosting Service and great customer service if something goes wrong, which is usually my fault. They fix it without fuss and tell me what I did wrong so I don't do it again. Could not fault them in the last 3 years and have now extended for another two years with them.

great for hosting at chipest prices ever , but it has huge problem when you use thair AI website builder and invest alot of time on custimize your website , then latter you discover that you cant export that website nor trasfer it , they force you to delete it and rebuild from zero , very terrible experince , they must warning the costumers before they fall in that hole.

Good very nice

Great support, quickly available and get things done.

I receive to many mails with out value please take out

Website migration is fast and simple, takes less than an hour. Support is very responsive and helpful.

chatbot was useless, i told it to give me a human and Rival solved my problem in 5 minutes. Rival is the MVP.

Great for new comers.

I recently had a frustrating experience with Big Rock that I feel compelled to share. My account was suspended due to a supposed violation that I did not commit, and the lack of support and communication from their team has been incredibly disappointing.Despite having two years left on my hosting plan, my account was abruptly suspended without any prior warning. This has not only disrupted my business but also left me without access to my website data, which I do not have backed up. The inability to retrieve my content has caused significant stress and loss.When I reached out to Big Rock's customer support for clarification and assistance, the responses were slow and unhelpful. It seems that their automated systems take precedence over actual customer concerns, leading to a lack of personalized support. I expected better from a company that promotes itself as user-friendly.Additionally, I've come across numerous reviews from other users who have faced similar issues with account suspensions and poor customer service. This raises serious concerns about Big Rock's reliability and commitment to its customers.Overall, my experience has been far from satisfactory, and I would caution potential customers to consider these factors before choosing Big Rock for their hosting needs.

Awesome services. We use them for our clients hosting on the Cloud Startup as well as their VPS for robust applications

the experience customer it's good, he give me all the tools that i need

Well, Juan was there from begining to end, ready to help and getting concern for my email issues. In the end were solvec.