I am a beginner albe happy to know more about Big Rock. I am hard worker and fast learner.

It's good, and I'm happy with Big Rock.

he is very good tooking person and kind ,he give me the specific solution to my problem in easy way.

It was good Customer service she answered me exactly what I was looking for. Without any confusion, replies were a little late, but apart from that everything was great.

They treat every client individually according to their need. Will stick with Big Rock definitely.

Big Rock is a scam.I bought their product for four years because of the reduced price. For one month it worked well.Then the memory usage atarted going up inexplicably and all their customer services did was to push an upsell, which I eventually got and did not resolve the issue.Their customer service is beyond insulting. It’s exclusively online. First you talk to an annoying AI. After asking about six times they put you through to human, which is just as bad if not worse than the AI. All they do is copy and paste ready-made, generic, instructions, and make you wait long periods of time.To top it all up they now refuse to talk to my web developer. They say they will only talk to the account holder. That’s me, but obviously I’m not the technical person, and therefore not the one to be having this conversation.They are extremely incompetent and plain dishonest.As a result, I have only used a four-year produce for six extremely bumpy months, and I’m migrating to a different hosting company.I am filing a civil claim in case they are not prepared to return my money

Outstanding Support from Jenevie at Big Rock! I had some technical challenges while setting up my email and domain on Big Rock, and Jenevie from the support team went above and beyond to assist me. She was incredibly knowledgeable, patient, and efficient in guiding me through the entire process. Thanks to her clear instructions and prompt responses, I was able to resolve my issues smoothly.Exceptional customer service like this makes all the difference! I truly appreciate her dedication and professionalism. If you're looking for reliable support, Big Rock's team – and especially Jenevie – is top-notch!Thank you once again, Jenevie! ??

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Transferring my site from GoDaddy after being their client for over 20-years, was easy and Big Rock's help desk fixed everything with clear, easy to understand instructions and had everything up and running in just a couple of minutes. Response time was almost immediate and not at all confusing. Very pleased with this company and I can see becoming a long term client.

So easy to setup really nice looking websites quickly

An incredible service and with a lot of patience. She is very clear and speaks several languages. Highly recommended.

I would like to express my sincere appreciation for the outstanding support provided by Sen from the Big Rock team. She was incredibly knowledgeable, patient, and efficient in assisting me with copying my old website to a new domain on Big Rock.Not only did she handle the migration seamlessly, but she also went the extra mile to help me with email and website backups, ensuring that everything was secure and properly transferred. Her professionalism and dedication made the entire process smooth and hassle-free.Thank you, Sen, for your exceptional service and expertise—it truly made a difference!Best RegardsOnline Marketing Wala

I am using Big Rock from last two years, overall experience is good but their support is not good.

Little to work make "not possible" to "Possible"... but after convinced, great support... Thank You..

Big Rock provides decent VPS hosting at a pretty good value ... *if* you get their promotional 1- or 2-year pricing. I initially signed up for a monthly contract to try out the service before committing to an annual plan. I was hoping that if I converted it to an annual plan, they would give me the ~60% discount they advertise quite boldly, if I asked for it. In my experience, that is something almost any subscription-based service will do. However I was informed that no, that pricing is *only* for new services, and that I would have to go through the hassle of spinning up a new server, transferring everything, and deleting the old one to get it. So since I was going to have to do that to get a sustainable price anyway (because their undiscounted, monthly rate is *not* such a great value), I informed customer service that I intended to look for another hosting provider. They literally said "good luck". I had already paid them for 3 months of service, amounting to more than 60% of the introductory price of an annual subscription. I wasn't asking for a credit, I was looking to expand my business with them.It would have been trivial for Big Rock to grant me the discount without forcing me to provision a new server. I took their refusal to do so as an indication that they didn't really value my business. So take note, the introductory promotional pricing looks good, but your bill will *almost triple* once that promotional period ends. The service is good and worth the intro price for the 2-year contract, but you had better sign up for it from the start. After your intro period is up, you'll have to wash, rinse, and repeat if you want to keep that pricing (and no, you can't just download an image of your VPS and redeploy it). If you start with a monthly plan, you're S.O.L.Introductory pricing is a marketing gimmick, and I'd rather spend my money somewhere that wants to keep my business enough to extend a common courtesy.

Big Rock Web buider is extremely easy to use. They have great online support. Was able to literally build my site in minutes!!!

Human touch is so much better than a chatbot. I always prefer to communicate with humans. Always! The chatbot was giving false responses and causing frustration. I was hopeless - I was thinking that my e-mail messages were lost. Thanks to Big Rock that you have kept humans and not given everything to the hands of chatbots.