Extremely helpful, kind, knowledgeable and professional through the whole process. Thank you

Igor quickly figured out what the problem was and helped solve it.

Big Rock uses REAL HUMAN PEOPLE and not chatbots for their help via chat. I had a nice guy named Eric who was very nice and patient with helping me with something he probably thought was basic and easy. I appreciate knowing Big Rock values giving humans jobs and giving their customers the kind of help and support they deserve from their hosting company. I left Bluehost to move to Big Rock a few years ago and their customer support is top-notch. That is what will keep me with Big Rock. Prompt and helpful humans.

Technical support was provided very quickly for website migration and all issues resolved by the tech expert.

My landing page load faster than others hosting

Their service is impeccable. I have yet to see them say no when you ask for help. Luciene, who helped me with my last request, went above and beyond to ensure everything worked without issues. She instructed me to do it myself, for which I failed miserably. So when I turned to her to help me, without any hesitation, she took over and fixed it. I love the fact that they help you solve it yourself first, so you can learn. Thank you

Easy to purchase and very economical.

The processes to do things are user friendly. Despite that, they may contain errors that are not so clear, they could improve the copies to make them a little bit more understandable.The AI assistance throught the chat is really helpful, but the human assistance is better since they can get the context in a better way.Something that would be great if Big Rock had, would be prorated upgrades, so users are able to upgrade to a better plan by paying the price differene, right now is only possible to pay the full price for a better plan.

Asking for refund for the non working service i am trying to connect with Putty but unable to do that one after many try i ask for the refund but the support team unable to do it if team checking it please check this id order 169xYbUfakjJV8syN and refund it now That will be appreciated your team want me to setup 12 Gb of backup on server again via adding all those things that required to run that software and system so i currently unable to connect with putty due to some crash of vps disk if team will do it refund that better

Great support, easy to learn and use, best value for hosting and developing web, perfect tools. All positive vibes!

The prices are very competitive and the user interface is great.

I felt a genuine intention to help from the Big Rock supot team, the information and instructions where clear and the communication was agile.

Very easy to use and only problem is you have to do GMB to be found on google seo is a bit needs better insight to help you be found

I've been thoroughly impressed with Big Rock and would highly recommend them to anyone looking for reliable and user-friendly web hosting. Their customer service is truly outstanding – every interaction I've had has been met with prompt, helpful, and friendly support. They go above and beyond to ensure you have a smooth experience.I've been a Big Rock customer for several years now, and their hosting services have consistently been very reliable. I've experienced excellent uptime and consistently fast loading speeds, which is crucial for my website's performance. Whether you're using the WordPress platform (which Big Rock handles beautifully) or their intuitive Big Rock Website Builder, setting up and managing your site is a breeze.I also found their AI web design helper to be a fantastic tool, offering great suggestions and streamlining the design process. Furthermore, securing a domain through Big Rock was good and easy, and their hosting management platform is very intuitive. Navigating the dashboard and managing my hosting has been a seamless experience.Overall, Big Rock provides exceptional value for money, combining reliable performance with top-notch support and user-friendly tools. If you're looking for a hassle-free and positive hosting experience, look no further than Big Rock!

My experience may change.... I just signed up for Big Rock to migrate my website from WPengine, and the transition has been a 1 out of 100. The experience has been painful, and the customer service is your typical experience of working with a company that is not in the US, and doesn't take hand holding white glove experience serious. We have tried the auto migration that timed out and didn't work, I spent 5 hours on chat trying to do it manually, and they want the file in a certain zip that doesn't work, and now they put me off for another few days trying to find a solution. The problem I have is that WPengine sent me the file and I fowarded it to them, and they won't just do it for me. very frustrating. I might find a new one with REAL customer service. Ghost BoardsUpdate: April 7th: Finally got my website transitioned over. That was worse then going to the dentist for a cavity.... just be aware!*** Now that I have the website on Big Rock - The SPEED is INSANE! 10 times faster then WP ENGINE. *** HAPPY NOW, I would give them a 5 star if the onboarding and migrating was easier, so I moved them from a 1 star to a 3.