One of the worst experiences I have ever had with any hosting company on earth. I bought their Black Friday deal for hosting for 24 months, and they have taken me for granted. I used the migration tool to migrate my already running 3 websites and after I checked after 2 days, none of them were live. I contacted the support and after more than 40 minutes of waiting, they said we are looking into the situation and I am still waiting for 10 more minutes for their response while writing this review. If I had the option to attach the screenshots, it would be great. I am now going for a full refund. I am feeling a hell of an experience!

As a reseller, sometimes it is necessary urgent assistance from the customer service, included out of business hours. The most part of times it was really great! Agents usually provide you the specific answer and always plus resources, as guides, articles, tutorials that guide you on how to achieve the configurations or customizations required.

The service and support is excellent! The customer service and people are real humans :)

I must say when I first joined Big Rock my first 5 days were not great as they were having an issue with migrating my site to their service. Then a gentleman named Norton took over my situation and resolved the issues I was having. Norton single handedly completely changed my experience and I could not wait to come here and give him a 5 star review! Thank you Norton. Your efforts are greatly appreciated!

I've been working with support to run down a backup problem. As different people work on the issue, it seems that they do not take the time to read the e-mail chain. I am often resharing information that was already given. On a couple of occasions, I was told things were fixed, but they replicated an earlier mistake that could have been avoided if they just read the e-mails. Feedback on progress is only given when asked for which does not make me feel I can trust that they are actually working on things.

It is an excellent platform. I personally found their customer support to be excellent. That's why I like to join them.

No me gusto ya que aún no puedo a entra a mi edito de Web

Everything is great

Right from ease of use to the customer support everything about Big Rock is perfect.

great customer support experience. They give you straight answers to what you are looking for.

Michelle was helpful and patient on helping me to downgrade my plan temporarily and explaining the process very well.

After some years with Siteground I decided to look for a cheaper solution. I'm now spending 1/4 and for the time being the performance seems very similar.Customer service is working pretty well. I had some difficulties in transferring my site but at the end all was successful.If everything remains like this I will add the 5th star.

Thank you. For the moment everything is ok.

Every time I reach out to Big Rock people I get an immediate and most helpful response. They are always there 24/7 to answer all my questions and help me with all my hosting issues, sometimes even beyond that!

Big Rock is a good host that I can easily recommend for their reliability, uptime, prices, ease of doing business. I've switched to Big Rock a while ago and I'm happy with the decision.In addition, Big Rock supports Ukraine and our fight for freedom - that's a fact and a big plus!

Big Rock support is very good. They are quick. They have very good knowledge and resolve your issues within minutes.

I really enjoyed Big Rock services, customer service is at your disposal anytime you need them are ready to help.

Good and quality product, great customer service and competitive prices.

Fast, competent, professionals.