The hosting platform is fast, stable, easy to use and good value for money.

Satisfactory service with on time response to resolve any issue, thanks to Big Rock team for support

Worst experience ever with a hosting provider. No live chat support. I am not be able to access any of my domain without any reason. When I am trying to do live chat waiting since 1 hour they are not replying in live chat. I was using Namecheap before they a have a wonderful live chat support.

Too much time taken ,,,, slow generic responses. I would not recommend Big Rock to anyone to be honest. I have a shared hosting so the stakes are high, but seems the operators/ help people know very little about the subject

not able to discuss with someone for my issue

People who buy this hosting, do not notice one little detail in the description of "Visits Monthly" In the 21st century to offer "Visits Monthly" - fraud, it could only be 80s. Paying so much more money for hosting and then paying extra for visitors to your site, this is a real scam.

Excellent hosting services provider with a high level of technical support personal.

They charged me for for domain renewal with send me an email a week ago which went in to the spam folder, and when asked them for a refund, they didn't bother, rather said, its not in their policy to refund the renewals.They suck, I'm never gonna get any service, its just unfair exploitation!I'm so amazed to see the quick response from Big Rock, they replied and initiated the refund so quick I never thought of.Thank you so muchI really appreciate the responseI've changed the rating now. But thanks again ??Update: 16 Dec 2022They didn't pay me back, and upon asking for an update, no one is responding in the email?

Great products but more than anything else great assistance with friendly and competent staff

Fast and safe service. Thank you Big Rock. 100%

Very Good. Cool

The panel is so simple and friendly, even at computer or mobile. All support request are quickly satisfied. I never had equivalent service in any other provider.

Very fast response and very professionally resolved our issue.

Best plugins for my experience

It's the best hosting support in the world, people are always kind, and they always solve all kinds of problems. the best thing is that everything works perfectly.

Although Manuel for the hotline was very friendly and willing to help (as all the hotliners I was ever in contact), he wasn't able to solve my problem because during one of the last hpanel updates, an important functionality (create an independent vhost for a subdomain website) which I used to better organise and isolate different websites on my hosting was suddenly removed. :-(Edit: Manuel contacted me again and provided me with an alternative solution. Thus, I increased my rating from 3 to 4,stars.

Online chat support provided lots of suggestions. But in the end I solved the problem myself. The newly introduced File Manager behaved slightly (and unexpectedly) different to the Windows File Explorer and MacOS Finder. I was pleased when the support person promised to take this up with the UX team and look forward to hearing the results.

Good VPS Services.Cost is not hight other hosting provider.