It is one of the best company in Hosting Services. I discover a lot of good service especial on Customer care.

I had a problem with a domain transfer and the wrong purchase of services, they were immediately understanding and solved the problem immediately.

After making me know enough, she told me how to solve the result, she was caring and kind, thank you.

ranked no 1 hosting forever. even support as well

Very good exchange of info. She added a screenshot so it really helped me understand. Lauryna was SUPER HELPFUL

Big Rock gives super speed to the websites.

I used many hosting services. I think there is a big difference with Big Rock Support Team. It's not just about fast responses but with the love energy that we feel every time we're talking with them to solve issues or getting assistance!

The amount of spam phone calls from BS “marketing/design” companies that I get nearly daily from signing up for a domain Big Rock. And I even paid extra to not have my info shared. It’s been a year of these calls. DO NOT RECOMMEND USING Big Rock. It was a waste of money and a complete annoyance of unwanted phone calls.

was able to resolve my query and with proper information whatever I asked.

Took advantage of setting up one of your free domain names. Still not clear if you have a template that will meet my needs for the site, but I'll be looking into it more as I get a chance. My main web site is all fine.

I contacted Big Rock for help only two times for now. Each time I got a quick response and the problem was solved in a few minutes.

I was really happy with the results when I go for chatting with the support team. Amazing team and customer service. Always feeling their vibes hundred miles away, lol.

Inexpensive, fast, reliable hosting. Perfect for a small business like mine that will upgrade in the near future! Also very easy to host multiple domains without trouble.

Perfect hosting for more than 4years now. Best support ever

****Advice of the year if you want to take down***** a competitor using Big Rock hosting, just report fake complaints to the Abuse team and watch Big Rock close their hosting for free.Yes, you can basically report fake abuse reports to any website and Big Rock will almost never investigate the legitimacy of the claim. Yes, you heard it right, once they have your money, you're basically at the mercy of incompetent and non professional people that don't bother to protect your assets if it could cause them some wrong. Fake DMCA reports from entities with no legal proof or legitimacy, no problem, if there is a risk from them, they will taken you down and good luck having more info because they do not disclose the complainant information neither offer you a way to counter notice their DMCA reports (which is illegal, but they don't care because they know we won't spend 1000's of dollars to save a 100$ hosting). Stay away from them and choose some company with less marketing budgetAnd for Gabriella, save your time, no need to copy pasting useless shh1t. I just hope that you find a better job soon because you deserve better. Have a great day.

Big Rock always delivers with friendly service, good info, and a nice interface to help me recall previous issues I may have had. I have used their customer service many times, every time satisfied.

Have been using Big Rock for 3years now and i likewise host my other sites on other hosting providers but none have been able to beat Big Rock when it comes to fast and instant supports/help.Big Rock are a perfect example of an organization that values their customers relationships.

My 2 stars do not refer to the product itself (I have a domain with Big Rock) but to the customer care system. If you do not need particular help, it is all fine but if you need to get in contact with them, 7 working days or even 1 working day can easily become weeks or months if you do not keep reminding them you are waiting for some help. I could not access my account anymore because the 2AF was not supported by my phone anymore and so I had to wait for more than a month to have this problem solved. Not being able to access my account, and so to the chat with experts, meant that the only mean of communication were emails managed by many different people with a lack of internal shared infomation resulting in asking for info already provided or telling me the info were not available while two days before they had already granted me the access. Customer care is really important when you deal with online services and if this bomes difficult, then you start to look if there are better providers.As my domain hasn't being effectively used by me for a website, I cannot say if there are practical problems or difficulties in using this product but I will certainly think about what it is better to do in terms of keeping the domain with Big Rock or moving it to another hosting provider. So, all things considered, I would strongly recommend Big Rock to improve the responding time and customer care efficiency when peopole, for any reasons, cannot access their account anymore and so cannot chat with Big Rock staff.