Quick and efficient feedback. It helps to use the chat to resolve issues quickly ??

The support is excellent, the control panel is easy, thank you Big Rock

Having all of my questions answered efficiently and timely.

Whenever I try to update a plugin, I got this error message "Briefly unavailable for scheduled maintenance. Check back in a minute." I have previously complained about this error as well, but I haven't get any resolution.

Big Rock is fast for web developer and traffic from other and there support team is very helpful

Waited for over 45 minutes before someone bothered to respond on the live chat. This is the same amount of time I had spent without the priority addon. With the priority addon, should have been better but nope. Asked for a supervisor, apparently, supervisors don't work on weekends, so I am wondering who is managing the shift really during the weekends. If something goes wrong, you can't expect their front end support team to be at your disposal to help resolve the issues.04/04/23 - Updating my review based on my recent interaction with their team. They did address most of the issues I had raised, plus I could sense a genuine intent on their part to do all that they can to resolve concerns to my satisfaction, so I am updating the review to reflect the same..

I am deeply frustrated with the service provided by Big Rock. The customer support interaction is extremely long although the initial communication can take place fairly quickly, the response and follow-ups take sometimes hours to read and respond to. My main issue relates to the company mentioning that I had 24 hours to comply with an issue with my website however the hosting was suspended within 2 hours - a very premature action. What the company says and what it does are two very different things. Why state 24 hours in the email and then prematurely suspend? Even when I wanted to take a backup, they said I had 24 hours however surprise surprise they suspended it after 10 hours. I have asked customer service to escalate my issue however they don't understand what escalation means. I even proposed a solution which was completely ignored. I feel very unfairly treated and now will be looking elsewhere, I would also tell my contacts not to use Big Rock. Very poor customer service and service. I don't write many review but felt compelled to in this incident

Quality Products (Services) and reliable customer support.

I loved it because of the service and support, swift and quick response always.

The support is excellent. The daily backup is very useful. The change of IP address is a little tricky, I lost some data..

They allows you asking to support even before be client (live chat), what was great because i could ask doubts about plans and features, so i made my buy well informed. I am really happy by the moment.

My website has been inaccessible for 6 days. The first level support wasted the first 3 days with generic and ineffective approach. No result. Now the line is "our tech team is working on it." 3 days now, no idea what exactly the issue is, no idea when they could finish, no sense of urgency for a business website that has been down for 6 days. Terrible customer service!

His name was Noureddine and hi was so kind and helpful. I would like to talk to him whenever I have an issue with Big Rock. He did a great job and I would rate him 6 stars if I could lol. Thank You Noureddine.

Soon Big Rock will be the most preferred choice for all in comming future for its easy to use functionalities . And secondly their great help desk support works like a feather in their hat . I made a right choice by selecting it .

Dreadful company. I paid for hosting packing and a domain. The hosting and domain receipts were sent to my Gmail account. Initially I had access to the control panel which displayed relevant detains pertaining to my hosting/ email and domain. A couple of days later and the website is treating me as though I never paid for anything. All my details have been lost from the control panel. Where my details were, there's only now promo offers. I can't call customer support as not available. Eventually, I get through to live chat, who won't start a refund. I can't order one automatically because, to them, I dont exist as a customer. The live chat guy gives up after a couple of minutes, situation unresolved, and says, I'll get my colleague involved, but then doesn't.Suffice to say, it's taken two days of non stop messaging back and forth to customer services to get a refund (not the easy 3 clicks process they suggest!)I even gave them the long receipt reference numbers they emailed me with when I purchased, but they said that wasn't proof of purchase! They'd only accept a screenshot of a bank statement showing all details of the transactions (even including location of transaction). I did after much hassle get my refund but please, do yourselves a favour, just avoid these cowboys! It's like the wild west!

Big Rock é a melhor opção de hospedagem de sites no Brasil. Ao contrário dos hosts nacionais, na Big Rock o Cpanel e as configurações PHP são totalmente personalizáveis, você ativa e desativa os módulos PHP conforme sua necessidade. Além disso, tem opção de restaurar o backup do banco de dados com um clique. Para quem conhece a precariedade dos hosts nacionais, Big Rock é outro mundo. Sem contar que quando a gente precisa de suporte, o pessoal é sempre atencioso, gentil e eficiente, e demonstram profundo conhecimento. Esses dias fiz uma coisa errada no htaccess que não estava permitindo usar o PHP 8.0 e a atendente Marcela me ajudou prontamente. O serviço é de primeira, o site está sempre online, é muito raro precisar de suporte. E também o preço que é acessível em relação ao nível do serviço - hospedagens com essa qualidade só as internacionais e geralmente saem caras pelo alto preço do dólar. A Big Rock Brasil conseguiu nos trazer um serviço de nível internacional pelo preço justo em reais e não em dólares. Sou cliente desde 2022 e pretendo continuar sendo para sempre.=================================Big Rock is the best option for hosting websites here in Brazil. High quality service, everything works pretty well and eventually, when something goes wrong or you need help, there's always qualified professionals to help you out as quickly as possible, usually replying within minutes. I have an e-commerce site and with Big Rock, I can focus on sales, because the website is always up and running. Also, the Cpanel is totally customizable, you can set up PHP modules as you wish. Plus, you can backup the database and restore it when needed with a click. Personnel is very helpful, kind and competent. I totally recommend Big Rock, I'm a client since june 2022 and I will be their client forever!