Excellent support. They do NOT give up until they find a solution. And what is most important, they find a solution to all problems very quickly.Thank you to everyone I talked to, and to those I will talk to. :)

Worst support, Worst website, Slow hosting, Suspended my plan due to irreverent reasons, Very bad experience not recommended at all.

Big Rock ist just great. Even their customer service reps are real and look into every detail.

Someone stole my debit card information and used it on their site for some plan. Trying to simply get the money refunded to my account, I thought I would try to reach out to them and explain the situation. They have no phone support, so my only options were to create and pay for an account to "live chat" with a representative, or email. I chose to email their "customer support" email, thinking I would get a quick response, based on their own representations. It has been four business days and three follow up emails, and still no response. Each time I reiterate that this is a pressing issue, as the account that was stolen from does not have a lot of money in it and is from an incredibly tiny non-profit organization.Edit to add: vendor commented below, so I followed their instructions with Trust Pilot's guidance. No response on that front. Multiple follow up emails to the emails they provide for contact. Still nothing, three weeks later.

The service was good and extremely cheap, but one day without notice, I was not able to create webpages anymore with Big Rock, the only way I could create a webpage now is adding a domain (which I have to pay), this new restriction makes not possible for me to do any type of test, since i don't have money to buy unnecessary domains, the service is no longer convenient to me, of course quality price is steel good, but the convenience has become so low for me, tath is not worth it, I just had the service I paid for removed, that's not acceptable to me even do the relation quality price is steel realy good, but a deal is a deal, you can not remove services to people just like this. If they limit the webpage without domains to 3 I could understand, but completely removing the option to create a webpage without domain, not acceptable in my eyes.

Very good experience with Paula and Emily. Resolve all my issues. Very Fast Service:)

Swift, friendly, professional and effective customer support. Thank you :)

never ever transfer any of your domains to Big Rock

I am big noob and they managed to help me in no time. Amazing!

Big RockIt's amazing Hosting

Best hosting, yet best customer support from Annas

asking for a support , and a find mohamed very polite very clear thanks for your professionalisme

They closed my websites. I had websites builded with drupal and I did not have time to work on them, and they closed my websites on january 2014, even if I paid for them until marth 2016, and i paid cloud professional plan.

I have been with Big Rock for a few years and find their customer service outstanding. All agents I have dealt with have been extremely helpful, patient and have always resolved my issues. Thank you!

it's cripled service - i RESTORED ONE site, and ALL my sites went DOWN !! it's very sad and ridiculous at the same time, I expect compensation for this!!

Their service support is faster, their design and AI integrated tools make things much more easier and amazing.