this website is trashbox. and scamming peoples.

One of the customer service reps stayed on the chat with me for over an hour while I asked various questions about restoring my files from Big Rock or Dropbox. She was a wonderful rep, very patient and knowledgeable. Answered all my questions completely. Happily, I decided to use Big Rocks backup files cause my UpdraftPlus plugin didn't work. It may have been my fault but I was a bit panicked when I didn't think I could restore any version of my old website. Thankfully, AJ held my hand (figuratively) until my website was back to before I made my mistake. They uptime percentage is great too. The uptime percentage, price and YouTube creators recommendation is the reason why I chose Big Rock but after all my customer service help and especially today's with AJ, I cannot be happier with Big Rock. Grateful customer

The customer support is always super fast to respond, and do a great job communicating.

great knowledge, understanding, cooperative, helped me to solve my issue in no time Thanks

Customer support is absolutely unmatched. 10/10 response and the team are very helpful. Hosting, managing websites domains - all of it is very easy to do and the interface makes the whole process seamless. Would definitely recommed!

I got a response from support almost immediately. The agent was very helpful and polite!

Jenevie handled the concern very professionally. I admire the way she is so cordial and polite with every issue. She provides excellent customer service, and took the time to answer all of my questions. A star to the team!!

My problem was solved quickly and only took minutes. I was very satisfied.

Poor customer service, either they let you wait for hours to then close the chat after 1min wait or they never allow you to get through at all, often welcomed by bad attitude from the other side too. Wouldn't recommend.

Recently renewed my websites & I can't use them. I can't migrate and access WordPress. Every time I contact support through which is horrible by the way, they tell me that they escalated my issue with the highest priority. This issue has been ongoing for more than a week. I asked for a refund and one of the customer service agents told me they don't give refunds. This is a huge issue. I'm not getting what I paid for. When someone pay for a service, they're supposed to get what they pay for. This is unacceptable. I did not get what I paid for. As far as I'm concerned, this is a scam, fraud and stealing. Their website isn't even working properly. I most likely would be moving to another provider & contacting other places as well. I recently paid $187.87 and can't use my websites or get the service I paid for

Good service

Big Rock provides excellent value for money with its affordable hosting plans and feature-rich packages. The standout feature is their super-friendly and fast customer support, ensuring that users receive prompt assistance and a positive experience. With a winning combination of affordability and responsive support, Big Rock is a reliable choice for individuals and businesses seeking high-quality web hosting services