Awesome customer support. Excellent service

helpful and easy to use, and have human helpers to help us

I bought 2 domains with Big Rock. A CDMON provider tried to stole them on April 14th but luckily I received a notification to stop the unwanted domain transfer. Months after, on July 25th my 2 domains were definitely stolen. I contact over 20 times with customer support but until the date I've got no explanation. Worse part is that they don't even want to give me a formal complaint form. Terrible hosting and horrible service.

I had a wonderful experience and I would highly recommend

He contacted me for several doubts which were resolved quickly and very clearly, despite my little experience on the subject.

I have been a loyal customer of Big Rock for over 5 years, relying on their services to run internal websites for my work and various other websites with numerous Cron Jobs and essential services. However, a recent incident has left me disappointed and frustrated with their lack of understanding and customer care.While I was on vacation, I regrettably forgot to add my new card information on my Big Rock account, leading to its expiration on July 30th, 2023. I did not notice until August 1st, 2023, I immediately reached out to Big Rock for assistance. My simple request was for a mere two-day extension, as I would be home on August 3rd, 2023, enabling me to add my new card and make the necessary payment. Unfortunately, my plea fell on deaf ears.I understand that the responsibility for not updating my card information lies with me, and I take full ownership of that oversight. However, I firmly believe that a company with a reputation like Big Rock should be more understanding and accommodating towards long-term customers, especially when the requested favor amounts to less than $2 based on my current plan.Yet, Big Rock's response was dishearteningly cold and indifferent. They refused to show any consideration for the lengthy relationship I had built with their platform, treating me just like any other customer who might have recently joined. This lack of empathy and flexibility sends a clear message that their primary focus is solely on financial gains, disregarding the importance of maintaining strong relationships with their loyal clientele.I find it incredibly disappointing that Big Rock places little to no value on customer loyalty. In this digital age, where countless hosting options are available, businesses should strive to foster a sense of trust and loyalty with their customers, appreciating the years of patronage and support they receive. Regrettably, Big Rock's actions have shown otherwise.I urge potential customers to think twice before choosing Big Rock as their hosting provider. While their services may be satisfactory, their lack of empathy and willingness to accommodate reasonable requests demonstrate a concerning disregard for their customers' needs. As a result, I feel compelled to share my experience and warn others about the potential pitfalls of trusting a company that prioritizes financial gain over building meaningful and lasting relationships with its customers.

Big Rock is a good company, I have been a customer since 2015/2016, but they have had a big problem in the last 2 years, which was the various updates that only harmed the user, the customer itself is well harmed with the limits reached, regardless of whether there is a peak of hits at one time the site is reduced every month and only changes in the other month this is totally harmful, apart from that the Big Rock has good support and a lot of quality, the support is grade 9 most try to help and others do not.A Big Rock é uma boa empresa, sou cliente desde 2015/2016 porem eles tem um grande problema nos ultimos 2 anos que foi as diversas atualizações que so prejudicou o usuario, o cliente em si é bem prejudicado com os limites atingidos independente se tiver um pico de acessos em um horario o site é reduzido todo o mes e so altera no outro mes isso é totalmente prejudicial, fora isso a Big Rock tem um bom suporte e muita qualidade, o suporte é nota 9 a maioria tenta ajudar e outros não.

Big Rock is a wonderful hosting company. I love using their services so much, and it has really helped me so far in my business.

I never had the easiest experience with customer service, helpful and quick, thank you Halim.

The thing I love the most about Big Rock is its customer service. And the second thing is it's affordability. Love using Big Rock.

excellent services, hosting plans are very good. It is totally recommended.

Marcela was great! She was objetive and kind, giving me all the support I needed.

These guys are great. The prices are very fair, and the servers are very responsive. We recently moved additional websites to Big Rock that we hadn't intended on moving originally; just because we were so pleased with their performance. Their customer support is quite good also. We can usually get a helpful response within minutes when we have to talk to a human.

I'd like to express my utmost satisfaction with the outstanding service provided by Big Rock. Not only did they deliver excellent service in terms of website hosting and management, but their customer support went above and beyond my expectations. I encountered a particularly complex issue that had me stumped, but the Big Rock support team took charge and guided me through every step, resolving the problem efficiently. Their dedication and expertise were instrumental in ensuring my website's seamless functioning. I cannot thank them enough for going the extra mile and providing exceptional assistance. Big Rock has undoubtedly earned my trust, and I will not hesitate to recommend their services to others in the future.

Perfect for webmasters but fees are extremely high.