First of all, what is on earth Big Rock has so many "fake" reviews and "endorsements" whilst pissed customers voiced out on filing class action lawsuit?And many of which were not even running their real sites. Hefty affiliate/referral money triumph the disastrous hosting industry.This entire HTML site is 838.6mb (to be precise)! Now with the HPanel, this Big Rock Hosting Service is a night mare.I have a small one page HTML website that needed dedicated server, after signed up new hosting back in Jul 2023, here are issues:1. Unreliable Hosting: Big Rock switched their server "at least" three (3) times since I signed up the new Dedicated (their CS claimed VPS) three (3) times, which totally drop my (already set-up) DNS.I provided Big Rock screen shot to proof.2. Two self-hosted videos (one is appox. 3 minutes play time, while the other is 1minute) were extremely Buffy/intrmittent.3. Bait-n-Switch: I thought I was getting "dedicated" server, I have repeatedly mentioned "dedicated" but got the disastrous load time speed. 5 seconds (for a one page HTML site that has 3 products w/o product page). Google page speed score dropped from 90%+ down to 60%.4. Big Rock reset my site with "wrong" backup files. 5. email form being disabled, can't send nor receive emails from via contact form.6. Customer service had no idea, nor familiar with their own platform.7. etc..etc..8. I had requested 1000% refund and I will keep my eyes on their bait-n-switch advertising/fraudulent practices.All the good Hosting reviews/endorsements" were bogus when you do google search. Now a days, you have to go with the most critical reviews to get the "true" story.

Fast responding, High Quality ServicesI recommend

The customer service was very quick and helpful!

Thank you for the support you provided. Thanks to your assistance, solving the problem became faster and more effective.

so far so good... world class service

The best hosting platform with 5-star customer service! Big Rock makes it easy. I really appreciate working with them

Thanks Reja it was awesome 5 star from my side to Reja Good Girl Keep it up

Everyone, please DON'T buy any products from Big Rock. This company is very immoral. They delete customers' domain names and hostings at their will. If you want to restore the website, they will ask you to submit a legal documentation. Do you think submitting a legal documentation and they will restore your website? No, they will start looking for other excuses not to restore your purchases.So, everyone STAY AWAY from Big Rock, otherwise your legal website will suddenly disappear, and the website you have worked hard day and night for several years will be completely vanished.For the stability and safety of your website, DO NOT deal with Big Rock, it is more secure for you to buy from other registrars.

For my first day on this plateform I did an error and I was stressed after that , but the customer service is Top Level, Leticia helped me in no time and solved the problem !

I had a fantastic experience with a technique. She patiently helped me and within minutes the problem was resolved. (Kotryna is the name of the technique)

I get all the help i needed. and it was fast.

Every time I've had a payment issue, it has been addressed quickly by a knowledgable and friendly employee through their embedded chat support feature.

500 requests per hour in a mysql instance and Big Rock can do nothing about it?You guys are literally burning money as I'm willing to pay for a more robust solution but you guys seem to be unable to make a very simple sql query to improve max requests per hour (that's literally all I need).Your service supplies very basic applications and limit users with more specific needs, regardless if it's profitable, doesn't seems a smart thing to do, right?I'm migrating to hostigator. It's not much different from Big Rock but at least I'll not face this kind of issue I found in here

i really like the platform its easy to use and helpful, the customer service very helpful and i try it many time

someone send them fake DMCA about my website and they banned my website they can't even verify if the DMCA sender is a legal owner but threatened me to remove the content but they banned my website I can't even access it when I told Nur, live chat agent, to give me access to remove that single content she said no can't and she told me to delete my whole website Nur was the live agent on chat I have 3 years of data in my website and they are going to delete my website OMG this is unbelievable please I beg you never use their services I will sue this company right now

Wonderful compared to a lot of my customer service calls. She made this experience something I would look forward to doing again if I had to. Top shelf customer service for sure!!!

Im using Big Rock VPS for more than 2 years and its getting better and betterMy only complain is some times their server maintenance takes more than 3 hours but other than thatGreat quality , great support team , fair prices

I had a question which was quickly solved by the time

It was awesome, thank you