So far the online chat has been able to answer all of my issues in a timely manner and the helpers are all very helpful and knowledgeable. Much better online support that other servers.

Big Rock has a well organized support. There are 95% excellent employees. 95% are top experts.

Wonderful service, Quick response and quick solution.

These people are great! The response times are wicked fast, the help is on point, and there were so many people willing to help me!

Big Rock is a great web hosting provider that can meet all your needs. It provides you with an optimized hosting service along with the newest cutting-edge technologies to ensure you are able to operate your website smoothly. It also gives you exelent customer support that is available 24/7 for each of their clients.

Great Customer support, got back tome in 10mins with a refund.

I'm very impressed

Nice service. I wanna migrate my website because i have new server. The team is very helpful for me

Big Rock customer service is as bad as Nigerian customer services or worse. They promise 24/7 support and 4 minutes live chat delay but do not reply to live chats for 30 minutes to several hours. Even when they do, the chat is set to automatically close. So you can't continue a previous chat. The individual customer service personnel are nice and does their "delayed best". This poor service has left my sites down for 5 days and counting, hurting my seo and earnings.

I am a website novice. Big Rock is very professional and well documented, has responsive live chat for guys like me. Great pricing and more than I need for my simple web presence. Thanks.

Recently, I had the pleasure of interacting with a technician from Big Rock named Leticia. From the very beginning, her professionalism, knowledge, and attention to detail were evident. Right off the bat, Leticia displayed an exemplary understanding of my issues and concerns. She addressed every question with precision, ensuring I fully grasped the technicalities of the solution she was providing. What stood out the most was her patience and the way she took the time to explain everything step-by-step, making even the most complex of processes feel simple and manageable.

Best web agency company. Always help to our facing problems. Thank you very much.

horrible experience using Big Rock, i bought an email service and everything was godd, then i paid 2 emails more, the payment was done and my emails didnt appear, contacted the support for a WHOLE WEEK and they cant help at all so while im still using my main mail now it doesnt even work the main one, worst experience cant recomend

worst hosting company shows fake ram usage when i have literally no plugins installed on 1500mb business account. fake reviews ceo himself admitted this. avoid save your time.