Catalina was simply exceptional - She understood my concerns very calmly & helped me with the Hosting billing issue in no time - We definitely need people like her in every business - She deserves a raise!!

This is my best experience with a company that offers webhosting. Professional, helpful and knowledgeable..

I like the fact that the issue I was face was solved swiftly.

Amazing. That’s all I can say. Experience with them was no less than perfect as someone with no experience with running the backend systems, the help I was able to get with the live chat and so quickly. They helped me with everything I had problems in due to just not knowing how do a lot of this stuff. I’m just trying to run my business with as little issues as possible and they done a great job in doing that

Vinayak was super smooth at explaining and helping in email delivery issue. appreciate his support

Big Rock Customer Support Amazing!... they helped me over the live chat!.. to solve my problems related to any technical issue which i was facing during setup my website. Highly recommend hosting service & support A++

So far, so good with my account .. except.. I almost wanted to knock off two stars for the scummy misleading deal with e-mails on Big Rock's hosting. It's pretty standard practice to allow a hosting user to create e-mail accounts against any of their domains that are hosted, but not at Big Rock. You will be allowed to create your e-mail addresses in ONE DOMAIN ONLY and this is not clarified on their pricing page. So, outside of that one domain, you have to pay $22 pesos ( US $1 or $1.50?) per month instead of $0.00 per month for every single e-mail account. I'm usually a five-star reviewer, but I don't like this lack of transparency. I'm not including my account e-mail, because I am not expecting Big Rock to fix anything in my account. It would be great if they were more honest and clear on their pricing page. I suppose I will be another screwed-over small business owner who will pass on the extra cost to the customer, resulting in less flexibility in what I'm able to charge (and keep) for my own services. I'll be back to knock off more stars when and if I find any other hidden, unexpected costs or other shady behavior.

I had to research deeply to bypass all the obvious brands, and finally found Big Rock. So glad I did. It's an absolute standout. Easy to use, looks slick and can have multiple websites for the one subscription price, which includes a basic eStore linked with PayPal that works well. It's fantastic value (especially when you pay years in advance, crazy good!) - a lot better value than most of the others. I've used various website builders over 20+ years and Big Rock is the best one. Super happy.

Arthur from Big Rock provided top-notch support! He was incredibly professional, resolved my issue quickly, and went above and beyond to ensure everything was working perfectly. I couldn't have asked for a better experience!

best hosting I have used so far, highly recommend

Referrals are not being paid out in time. They then quote their own TOS but quickly shift to " automated system problems " when realizing that the TOS terms payout period has already been passed. Excuses and pre-constructed answers only make the matter worse. Answering " I appreciate your patience and understanding " to a client who just told you they lost trust in your services doesn't seem to be intended for anything else than to agitate the situation further! Over the years they seem to have constructed a guidebook of excuses to provide as little help as possible, all while sounding "helpful" but actually talking down to their clients for their own amusement. It's very sad to see the degrading service quality since 2018 ( yep, that's how long I have been at Big Rock) The performance of their cloud and VPS plans is good, so now comes the time to decide, do I stay for the decent performance or leave because of the frustrating lack of trust they instil?

Amazing supporte, very complete set of tools

Very very Helpfull... i loved it..

THIS HOSTING COMPANY IS AN ABSOLUTE NIGHTMARE, AND I AM NOT EXAGGERATING! LET ME TELL YOU WHY:1- ABOUT TWO MONTHS AGO, I ENCOUNTERED A BASIC PROBLEM WITH MY SITE. THEY INSISTED IT WAS A DEVELOPER ISSUE AND PROVIDED ME WITH A SOLUTION. HOWEVER, AFTER INFORMING THEM THAT THEIR SOLUTION DID NOT WORK, THEY OFFERED ANOTHER ONE. DESPITE TRYING A TOTAL OF SIX DIFFERENT SOLUTIONS THEY PROVIDED, NONE OF THEM WORKED. AFTER COUNTLESS EMAILS BACK AND FORTH, THEY FINALLY ADMITTED THAT THEY WERE AT FAULT FOR THE PROBLEM. I WASTED HOURS FOLLOWING THEIR RIDICULOUS SUGGESTIONS AND WE EXCHANGED OVER 125 EMAILS ON THIS ISSUE. DESPITE ACKNOWLEDGING THEIR RESPONSIBILITY, THEY REFUSED TO FIX THE PROBLEM THEMSELVES, AND IT WAS NEVER RESOLVED.2- RECENTLY, WHEN I ACCESSED MY SITE, I WAS SHOCKED TO FIND THAT SOME PAGES WERE BLANK, TEXT WAS SCATTERED ALL OVER THE PLACE, AND THE DESIGN WAS COMPLETELY NONSENSICAL. IT WAS A COMPLETE DISASTER AND THE SITED NEEDED TO BE SHUT DOWN. WHEN I REACHED OUT TO THEM, THEY PREDICTABLY BLAMED ME FOR THE ISSUES AND REFUSED TO TAKE ANY ACTION TO RECTIFY THE SITUATION. THE EXTENT OF THE DAMAGE IS SO SEVERE THAT I SUSPECT THEY SABOTAGED MY SITE IN AN ATTEMPT TO GET RID OF ME AS A "SMALL" CLIENT.IN CONCLUSION, STEER CLEAR OF THIS COMPANY AT ALL COSTS. THEY ARE UNRELIABLE, UNPROFESSIONAL, AND WILL ONLY CAUSE YOU ENDLESS FRUSTRATION AND DISAPPOINTMENT.

They are so polite, and fast enough to solve technical issues and also very professionals

Fahmi is an expert on Big Rock and WordPress. He helped me get started.

Great service. To the point, good communication, fixed the problem methodically.

hope this message finds you well. I have been using Big Rock’s hosting services for the past three years as a web developer, and I consistently recommend Big Rock to my clients.The primary reason I choose Big Rock is the excellent, real-time customer support. Most recently, I had the pleasure of working with Desi, who was incredibly helpful in addressing all my questions and resolving any issues swiftly and professionally.Thank you for providing such outstanding service.Best regards,TalhaB2B DigitizeB2BDigitize.com

I had an unusual problem while creating my website, but together with Big Rock support we were able to understand the source of the problem and they gave me accurate instructions how to fix it.