Big Rock’s customer service has been one of the best experiences I’ve had. Whenever I encounter an issue, it’s reassuring to know that their support team is available 24/7. The live chat team doesn’t just fix technical problems; they also guide you through every step with patience and clear explanations. They helped me resolve a few challenges during my website setup quickly, offering detailed solutions along the way. Their customer-focused approach always makes me feel supported. Working with Big Rock has been a seamless and positive experience!

I have been using it for a year, excellent services. I recommend.

every time i stuck Big Rock solved my problem great services use 3 Big Rock hostings

simple and effective

My Experience with Big Rock is Excellent Every Time. I love their Easier to Use Hosting Interface, Affordable Hosting with Perfect Value + Fast Customer Support Makes it Easy Recommend. I Highly recommend My Clients.

My Experience with Big Rock is Excellent Every Time. I love their Easier to Use Hosting Interface, Affordable Hosting with Perfect Value + Fast Customer Support Makes it Easy Recommend. I Highly recommend My Clients.

Great expert professionals team. Especially they don't leave you stranded with an issue they get it resolved in a jiffy.

Hi there, As same as most companies, if not all, Big Rock also uses a chatbot to be responsive to the customer very quickly. And, as same as most users, if not all, I started chatting with the chatbot and explained my problem. Thanks to Big Rock chatbot service and its technical team, my problem was solved very soon_ in a few mins. At least, I was informed that my problem would be solved very soon. I mean, in less than a few mins, I received a convincing response from the Big Rock chatbot system. But, right after I received the message saying: this conversation had ended (or something), A "real" agent popped up and introduced herself to me:Hello, I am Salma A., how can I help you?Although I explained to her (by copying my previous messages sent to the chatbot) that my problem had been bluh bluh and it would be solved, she did not give up my problem and kept talking with me and asked me some other questions, though she could avoid doing that. At the end of our conversation, she asked me if I was sure about my decision (termination of a service) and I said yes!Then she took prompt action and accomplished the process that had been supposed to take 3 to 5 business days. That is so valuable to me. It is the meaning of valuing the customers. That's how a company, here Big Rock, can make loyal customers. I kindly request her manager to "see" her commitment, and great job, and if it is possible, this time would be her turn to get the promotion. I really appreciate Salma A., firstly, then the HR and recruitment team of Big Rock for finding, hiring, and keeping such responsible employees. Best regards, Hossein Fallah

Tasnim was great troubleshooting my issue and in matter of minutes all was resolved!

Povilus took the time to understand my problem and then troubleshooted to resolve it.

The support is amazing! Helped me a lot.

Great support, easy to set and use, no issues, almost no limits. It's perfect.

Thank you very much for your cooperation

Amazing communication and helpful

I had a debit order which I intended to cancel. Thankfully I was able to request a refund with the help of Camilo, one of the team members at Big Rock. The response time is quite impressive, everything was resolved within 30 minutes.