Tbh iam really satisfied with the conversation and with the service.

For context, I've been using Big Rock for a few years now not only for hosting but also domain acquisition. I'm a solo indie game developer working on an extremely tight budget and Big Rock has sufficed for not only hosting game websites, but also game files for clients to download.Big Rock offers a dashboard with all the options anyone could ever need, including wordpress support and a decent little website builder for a small extra fee and domain emails through Titan, all for an outstandingly affordable price.My experience with Big Rock hasn't been flawless, however half of which I'm pretty sure has just been due to my inexperience and ignorance when it comes to website management, and my issues are fixed very swiftly whenever I reach out to customer support, who always answer so much faster than I expect. Agents are always very patient with me- someone who doesn't understand a whole lot about website management.I should mention however, that an AI chatbot is typically your first assistant and I've had it spew a lot of blatantly false information about what Big Rock offers for paid plans at me that caused a lot of confusion. A lot of time has passed since that incident and I do believe the chatbot has improved significantly. I had it correctly automatically fix an issue or me the day before writing this, however I didn't appreciate a bot automatically changing settings about my website without consent when it had previously given me false information despite it being correct in its actions. It seems you can easily bypass the AI bot by asking for an agent / human / anything along those lines.

Got an immediate response with clear and accurate information. Very pleased that I subscribed with Big Rock.

I experienced that this site is practice and usefull.

Usage! I'm using Big Rock almost a year. Having 2 domains and soon will be three.

Well, a timely response and a quick solution.

Well, a timely response and a quick solution.

Great support. But not every support agent is as competent as they are supposed to be at times. But great help and support. Slow responses.

Amazing service, I am very excited to work with you always quick and helpful response

Devi went above and beyond to help me. I had made a mistake and needed a refund. The AI Bot declined my refund request (for no apparent reason). This was frustrating, since I had placed the order less than 10 minutes ago. Devi immediately saw that I needed a refund so I could place an order. She answered my questions and assured me she would be there to help. When my old domain name was no longer available and I wanted to re-register, she went above and beyond to see that it was made available. All of this was done in a matter of minutes. Because of Devi, I have my perfect domain on the right plan, and I didn't overpay for my services. Give this girl a raise!

The support I received is top-notch. The support agent was so fast and very friendly. They rock!

I had an unusual problem that Wyman was able to help me with. He was very pleasant and helpful and went out of his way to make sure I got the answer I needed. Not the answer I wanted but the one I needed.

Agum helped me out immensly with an issue I had with website loading times. He was very nice and attentive, fast to respond and helpful!

I’ve been a loyal customer of Big Rock for years, managing multiple clients’ sites through their platform. However, my recent experience has been nothing short of frustrating. A random issue developed on one of the websites, and Big Rock’s support team has been handling the ticket for weeks, if not months, without providing any real resolution. They closed my ticket without fixing the problem, forcing me to start the process all over again.Since then, on three separate occasions, they disabled plugins and claimed the issue was resolved—clearly not a fix, just a way to move the problem. Each time I asked to speak to a manager, I was told I couldn’t. I’ve also asked about making a formal complaint, and again, I was told that wasn’t an option.After this repeated poor handling and lack of accountability, I’ve decided to move my clients away from Big Rock. My advice? Avoid them. Their support team lacks the knowledge and customer care that should be a given for a hosting provider.

Big Rock provided me with exceptional, prompt, and highly professional service. They go above and beyond to meet your needs. Thank you so much for your help and support; I truly appreciate it. Sydney Au.

Best hosting company so far (and I've tried a few). Fast servers. Decent pricing.