Great service, great support. Just their email pricing scheme is something I can't get over, this feels very scammy to me.Too bad, otherwise I would love to give 5 stars.

Outstanding Support Experience!I am beyond impressed with the support team’s exceptional service. From the very start, they were responsive, professional, and went above and beyond to resolve my issue quickly. Every interaction was positive, and the agent I worked with was knowledgeable, patient, and genuinely committed to helping me. They not only addressed my problem but also provided clear explanations and ensured that I understood the solution.The level of dedication and attention to detail they displayed truly exceeded my expectations. It's rare to find such a supportive and competent team these days. I am extremely satisfied with the assistance I received and grateful for the smooth, stress-free experience.Highly recommended! Thank you for your excellent service.

he understand my issue and very prompt in finding the root cause and resolving the matter

EDIT AT OCT 31 2024: Fifty (50!!) emails later, and hours of my time wasted, I received a full refund from Big Rock for the hosting package that turned into the eighth circle of hell. The refund in no way compensates for the stress and time lost throughout. Absolutely not worth it. STEER CLEAR.----EDIT AT OCT 29 2024: The farce continues. I am presently attempting to get a full refund for the hosting package I am not able to access because of 500 and 425 errors on the server (500 and 425 errors are the responsibility of the host... nothing I can do). Customer Service misidentified the package I bought, and asked me to renew a service that I do not have. Here is what they wrote:"Don't worry, I have read the previous conversations, I am aware these files are important to you, but our team has already clarified we cannot provide VPS backups, there is a way for you to have your backups, by renewing your VPS, having your backups downloaded and, afterward, I can refund your renewal the second your backups are downloaded, can we proceed like that?"To be clear: (i) I do not have a VPS hosting package; (ii) nothing has expired, so there is nothing to "renew". As for the "backups" this representative mentions, I requested that Big Rock provide to me a copy of the files from the server which I cannot access myself because of THEIR server errors (500 and 425). I am not requesting above-and-beyond services, just access to my IP.Big Rock are beyond incompetent. A different person will respond on Customer Service each time, and, as the above goes to show, that person has not read the entire thread and has no understanding of the situation. It's like Groundhog Day but way less fun. I cannot wait to have nothing more to do with this company. Urging all my fellow tech professionals to do themselves a favor and steer well clear of this nightmare company.----EDIT AT OCT 28 2024: THE SAME SERVER ERROR HAS HAPPENED AGAIN, within 4 days of Big Rock claiming it was "fixed". AVOID AVOID AVOID.Here is the explanation I received from Big Rock after 8 days of no access by FTP to the webspace I am paying them for:"Thank you for your patience while waiting for an updated from our technical team.I wanted to update you on the recent FTP access issues you’ve been experiencing. After investigating, we have identified that the issue was caused by an operating system upgrade from CloudLinux 7 to CloudLinux 8, which triggered an intermittent issue with our firewall configuration.While most clients were not affected by this upgrade, we understand that a few, including yourself, have experienced disruptions with FTP access. I sincerely apologize for the inconvenience this has caused and want to assure you that our team is working to resolve this issue as quickly as possible.Could you please confirm if you are still experiencing any issues with FTP access on your end, or if the situation has improved?"Four days after this message, the same problem HAPPENED AGAIN. The exact same error codes. I will be moving my business elsewhere. 8 days to "fix" it and it ain't even fixed. Big Rock are not able to provide even basic service to me. Be mindful that, for all the glowing reviews from others, you might be the unlucky soul like me who gets a total nightmare out of Big Rock. Think twice. Find another host.------Absolute garbage - avoid! They changed the IP address of my (shared) server without informing me. That was the first thing. That in itself is appalling!But it goes on. For over a week now, I have had 500 and 425 connection errors by FTP with the same server. (Both these are server-side errors, ie. Big Rock's responsibility.) Customer service were notified of the issue over a week ago, but keep sending me nonsensical updates that "they are putting all resources into it" and "thank you for your patience" (prayer hands emoji)... Great, but it still isn't fixed! 8 days later. Their server, their problem, still not fixed!Their hosting services are certainly not as advertised, and are the worst I have experienced of any hosting company I have tried (which includes 1and1/Ionos, Hostgator and GoDaddy). I'm happy for those folks who've had better experiences of this company, but for me Big Rock have been farcically inept.Initiating a chargeback for my hosting fees on the grounds of breach of contract: service not provided as advertised.

Big Rock offers reliable hosting services with excellent performance and affordability. It's a great choice for those seeking user-friendly tools and solid customer support.

It was prompt and efficient. I also appreciate the ability to be patient to understand the problem and provide the needed solution. My challenges were resolved.

Great customer support, the VPS works well even with a Minecraft Server on it and Docker.

I love Big Rock because of two main reasons, The one reasons is perfect UI and easy to understand even illiterate user that don't have any technical background. And the second reasons is support. Each and every person in the support team is best and know their work and know how to handle the client and how to help him out with easy way. Thank you for such amazing experience

we enjoy your hosting

I recently had an issue with transferring my domain, and Big Rock’s support team, especially Yusril, was incredibly helpful. They responded quickly and kept me updated throughout the entire process. My refund request was forwarded promptly, and I appreciated the clear communication and professionalism.Big Rock’s platform is easy to use, and their customer service makes everything even smoother. Highly recommend them for anyone looking for reliable hosting and exceptional support!

I love Big Rock. I have been using them for over a year now. The value alone makes it an exceptional product. Easily one of the most straightforward and scalable hosting platforms to use. Their integrations for site building are fantastic. And the customer support never fails to amaze me. These guys/gals are the real deal. They always help me resolve issues, even at the micro level. If I could give 100 stars, I would.

Catalina did a great job in answering my concerns.

Thank you so much for your services.

one of the most important thing that I always consider is supporting and Big Rock support team always been on time to help and even makes me encourage my friends to use it.

Thank you very much for the Clear and Immediate Answers, as well as the Management for the solution of the case raised! Regards

helpful and friendly. I got my domain issue solved, thanks to great staff who figured out the real issue quickly

Benediktas was very patient and helpful in providing me with the needed information.

This may be premature as to results, because my migration effort is still pending, but the process was outstanding! I am less than knowledgeable (as a matter of fact, I am considered a “computer illiterate”) when it comes to websites, URL’s, etc., but the Customer Support team with whom I was chatting lead me through it, and although I could hear their eye’s rolling, and a few snickers when I wasn’t watching - they never lead on, and went down to basics for me. Very professional and extremely knowledgeable and helpful.

Paulius did a fantastic job fixing our broken images, which had been an ongoing issue for a long time. His quick and efficient response was exactly what we needed. We're grateful for the fast resolution. Great support!

Thanks to a human attendant, my problem was solved.