Excellent customer service, right on the point, providing a fast and easy way to fix the issue

Had a DNS issue and Sasa resolved it right away and explained how with screenshots. Couldn't ask for more. A+.

One thing i like about Big Rock is the support team is great. Specially karolina.!! Thank You

Awesome service, lots of options.Yeah i missed that : From BlueHost to @Big Rock #Big Rock after 14 years there , they had made so many errors, causing just PROBLEMS so i flushed the toilet ???? and pumped OUT ALL MY DOMAINS and moved them to my Big Rock ????????????. THE END.

Pricing is great and service from Wulan was very helpful too.

Being a website novice, I needed a new domain hosted and chose Big Rock with trepidation. Well, they took care of me and made the transition seamless. All my concerns and questions were answered and continue to be answered quickly. These folks are first class!!

great tech support. Even though I obviously knew nothing about what I was doing, they helped me every step of the way, and with the help of them (and chatGPT XD) I was able to get my website working right

Niagahoster is the best web hosting that I ever use. Comfortable, fast, and reliable plus good support is the best value ever.

Quick response, prompt problem diagnosis and courteous resolution. I was pleasantly surprised by the quick responses from the team. Many thanks to all of them?

For a Business Hosting plan, there is not a cpanel. And the database functionlity is limited. I'm unable to create new users and assign to one or more databases. They only allow to create new user when you create new database. So cant use existing user, always have to create a new one. Impossible!

Myla was a great help. She dived deep into the issue and resolved it for us.

The customer support is very friendly, helpful and easy to reach via chat. Also the IA chatbot is very helpful.

Very prompt service given by Big Rock Support Team. Thanks Winny for your great help.

We may have problem with Big Rock sometimes but their customer support is soo good that they always provide solution within hour. Thanks Big Rock

Fast customer service. They are there when needed and know how to solve things quickly. Great stuff!

I tried for a long time to get my issue resolved with a very unhelpful bot. @ Big Rock, try Human intervention, it makes for better conversation and issues get resolved timeously.

So I first gave you a negative review on July 11 because I hadn't heard from your support department. As a refresher, I had signed up for your hosting platform (tinsleybookkeeping.com), then wanted a refund because I wasn't ready yet. I also got an email from you. Before I canceled my account, I created email on my iPhone. Since I canceled, I have not been able to delete the email account. On my iPhone, it gives me no option to delete. Apple support told me I had to contact you to help me. I got a reply from you back on July 11 saying that you had a specialist working on the situation and that you would take care of it. That's the last I've heard from you. You've never contacted me about the situation and because of the problem, I cannot get email on my phone. I hear good things about you, but I don't think I could ever use you.

Hey Team she is really helpful, she guide me step by step and resolve my problem until its solved , Honey & Yusril is amazing thanks for the entire support. Really satisfied with the team