I had a great experience with Kaio! Quick and efficient, resolving my problem in no time.

Easy to use, accessible, and SUPERB customer attention—if you have any problems or configuration doubts about your site, their support team is there to help you fix it, 24 hours a day!

The hosting services have been easy to work with as I am a new site owner. The tutorials are very helpful.

I’ve had a great experience with Big Rock. Their support team has been exceptionally helpful, and I appreciate the prompt and detailed assistance I received. The hosting service is reliable and efficient. Highly recommended!

Worst Customer Care service

I am "customer" of the ""service privider"" Big Rock for 10 years. Every month I need to be fighting with them. They do not respect the ICANN laws. They over charge for domain registration by $4 dollars per domain registration or renewal. They constantly try to charge me to services I already paid, like email, more speed, you name it. Sometimes I register domains and they fail to complete registration BUT they do not refund the funds, they keep them. You need to spend 30 minutes with "tech support" to ask why they did not complete domain registration first, then ask manually for the refund. I have lost 5 domains like that, no only the domains for 3 of the fees. Because if you don't keep sharp track of things they will slip their hand into your pocket anytime they can. Recently I lost a domain because 1) they failed to complete auto-renewal 2) by lay ICANN set grace period of 0-45 days but they scam you in the 10th day, then they buy the domain you want to recover and re-sell it to you on 50 times more the price.This is a predatory business and the service was good, but now the service and price is not recommendable. Even if they can change things by law, they will play the "not possible card" to just gove you more trouble. It is terrible experience.

I’m new to this website. This has been more difficult than the YouTuber lead me to believe. I’m frustrated and about to cancel the account after one day.

My website Admin went down with a critical error. I'm quite IT literate so did all th eobvious things, like clear caches, deactivating plugins etc, but nothing helped. Manuel, got straight to the problem within a few minutes. Great help and wonderful service, as always with Big Rock.

Customer service personnel are always helpful and polite. I had some problems pointing my website to Google Workspace, and each time I requested human assistance, one of the representatives was there to offer help.

Easy, affordable email hosting. The few issues that have come up, their support team is a quick text away.

I had a very bad experience ,the site couldn't register my new domain and they want to charge me for another domain ,finally the customer service support left me on the chat without any response

They streamline a good hosting service, with lots of perks and 'do-it-yourself' tools.

ServiceThe customer service is good, he is patient and helpful. He really helps me solve the problem.Also, I can not use QQ email to register an account, could I know the specific reasons? I am looking forward to your reply.

customer services 1000000000000000% helpful

its clearly, more accurate, better validate it's processes

Reasonable fees, great customer support.

the assistance with any issue is swift and easy the executives are very polite and helpful and guide you through with ease